Service Specialist

O-MACHINES; Sharjah; On-site; AED 133,920 - 200,880; Full time

Benefits offered by this job

Competitive salary based on experience

Growth opportunities

Collaborative environment

Job summary

O-MACHINES in Sharjah is seeking an experienced Field Service Engineer to install and commission CNC machines at customer facilities. You will perform preventive maintenance, troubleshoot mechanical, electrical, pneumatic, and control systems, diagnose errors, and provide on-site training to customers.

You will collaborate with service and manufacturing teams, maintain detailed service reports, travel domestically and internationally as needed, and ensure safety and quality standards are met

Qualifications

• Technical degree or certification in Mechatronics, Industrial Maintenance, Mechanical/Electrical Engineering, or related field.
• 3+ years of experience servicing CNC machines (milling, turning, grinding, or similar).
• Strong knowledge of CNC controls (Fanuc, Siemens, or Heidenhain).
• Proficiency in reading and interpreting mechanical and electrical schematics.

Responsibilities

• Install and commission CNC machines and related equipment.
• Perform preventive maintenance, troubleshooting, and repairs on mechanical, electrical, pneumatic, and control systems.
• Diagnose machine errors and determine appropriate corrective actions.
• Provide technical support and training to customers on machine operation and maintenance.
• Collaborate with service and manufacturing teams to resolve complex technical issues.
• Maintain detailed service reports, documentation, and parts usage records.
• Ensure compliance with safety standards and company procedures during all service activities.
• Support continuous improvement initiatives and product feedback to enhance machine performance and reliability.

Skills

CNC controls knowledge

Schematics reading

Diagnostics

Customer service orientation

Problem solving

Travel willingness

Education

Technical degree or certification in Mechatronics/Industrial Maintenance/Mechanical/Electrical Engineering

Job description

• Install and commission CNC machines and related equipment at customer facilities.
• Perform preventive maintenance, troubleshooting, and repairs on mechanical, electrical, pneumatic, and control systems.
• Diagnose machine errors and determine appropriate corrective actions.
• Provide technical support and training to customers on machine operation and maintenance.
• Collaborate with service and manufacturing teams to resolve complex technical issues.
• Maintain detailed service reports, documentation, and parts usage records.
• Ensure compliance with safety standards and company procedures during all service activities.
• Support continuous improvement initiatives and product feedback to enhance machine performance and reliability.

Location

Sharjah

Employment Type

Full-time

Responsibilities

• Install and commission CNC machines and related equipment at customer facilities.
• Perform preventive maintenance, troubleshooting, and repairs on mechanical, electrical, pneumatic, and control systems.
• Diagnose machine errors and determine appropriate corrective actions.
• Provide technical support and training to customers on machine operation and maintenance.
• Collaborate with service and manufacturing teams to resolve complex technical issues.
• Maintain detailed service reports, documentation, and parts usage records.
• Ensure compliance with safety standards and company procedures during all service activities.
• Support continuous improvement initiatives and product feedback to enhance machine performance and reliability.

Requirements

• Technical degree or certification in Mechatronics, Industrial Maintenance, Mechanical/Electrical Engineering, or related field.
• 3+ years of experience servicing CNC machines (milling, turning, grinding, or similar equipment).
• Strong knowledge of CNC controls (e.g., Fanuc, Siemens, or Heidenhain).
• Proficiency in reading and interpreting mechanical and electrical schematics.
• Hands-on experience with alignment, calibration, and precision measurement tools.
• Excellent problem-solving and diagnostic skills.
• Strong communication and customer service orientation.
• Willingness to travel frequently to customer sites (domestic and/or international).

What We Offer

• Competitive salary based on experience and qualifications.
• Supportive and collaborative work environment.
• Professional growth and development within a leading CNC machinery and engineering company.