Service Experience Lead — Customer-Centric & Innovative

Tesla; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An innovative automotive company in Dubai is looking for a Service Advisor to enhance the customer experience. You will support customers throughout their service journey, manage appointments, and collaborate with various teams. Ideal candidates have strong customer service skills and a proactive approach to problem-solving. Full GCC driver's license required. This role offers ongoing training and a competitive compensation package.

Benefits

Dynamic work environment

Ongoing training and development

Competitive compensation including shares

Qualifications

• Solid background in customer service with an ability to improve the customer's experience.
• Excellent problem-solving skills and a proactive approach.
• Understanding knowledge in car repairs and technologies.

Responsibilities

• Support and update customers throughout their service journey.
• Organize customer appointments digitally and physically.
• Collaborate across teams to ensure a consistent customer experience.
• Identify and implement improvements to the customer experience.

Skills

Customer service experience

Problem solving

Communication

Multitasking

Team collaboration

Job description

An innovative automotive company in Dubai is looking for a Service Advisor to enhance the customer experience. You will support customers throughout their service journey, manage appointments, and collaborate with various teams. Ideal candidates have strong customer service skills and a proactive approach to problem-solving. Full GCC driver's license required. This role offers ongoing training and a competitive compensation package.