Service Engineer - Marine Solutions

Emerson; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automation solutions provider in Dubai is looking for a Service Engineer to serve customers in the Marine and Offshore industry. This role involves preparing for service calls, performing onsite commissioning, and providing comprehensive remote support. Candidates should have a Bachelor’s degree and at least 5 years of relevant experience, with a focus on integrity and service excellence. The position requires extensive travel across the Middle East and Africa, with flexible benefits to support employee well-being.

Benefits

Medical insurance plans

Employee Assistance Program

Flexible time off plans

Qualifications

• Minimum 5 years of experience in a relevant field.
• Electrical/Electronic Marine or Instrumentation background.
• Marine automation experience as a service engineer.

Responsibilities

• Ensure preparation for service calls and spares availability.
• Perform onboard service and onsite commissioning.
• Provide remote support to customers.
• Maintain tools in certified condition.

Skills

Service minded

Problem-solving

Integrity

Ability to work under pressure

Education

Bachelor's degree

Job description

Description

Emerson Automation Solutions Marine Solutions Measurement and Analytical range includes Radar Tank Gauging System Valve Remote Control System Micromotion Coriolis Flow Pressure and Temperature measurements for safe ship operation. Our portfolio enables our customers to take action before changes affect equipment performance and cause downtime. As a Service Engineer you will be the face of Emerson in front of our key customers within the Marine and Offshore industry.

Based in our Jebel Ali Free zone campus but responsible for the Middle East & Africa and India region we have a new vacancy in our highly successful Marine Service team (MTM) part of the wider Measurement & Analytical business.

In this role your responsibilities will be

• Ensuring you are fully prepared for the service call prior to attending the client site including ensuring spares are available
• Perform onboard service and onsite commissioning within the region and worldwide.
• Participate in the testing calibration and verification of system setup of Emerson products and supplies of Marine systems.
• Understanding the customer requirement fully in order to provide an efficient and optimum solution
• Ensuring service reports are completed and signed in all respects prior to submission
• Provide comprehensive remote support to customers to ensure their continuing loyalty
• Setting up installing configuring and maintaining simulation/demo tools or systems in the workshop/office as required
• Carrying out On the Job Training when possible for the rest of the team to share knowledge and experience
• Maintaining the condition and certification of tools
• Recognize and accept HSE Roles & Responsibilities as defined in Emersons Company Policy and Procedures
• Be prepared to travel up to 80% of your time across the Middle East & Africa and India region

Who you are

• You are service minded and passionate about making a difference to our customers by going the extra mile to find optimal Solutions.
• You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
• You work independently and structured and you always act with integrity as you are our representative towards the customers.

For this role you will need

• Bachelors degree with minimum 5 years experience
• Electrical/Electronic Marine or Instrumentation
• Marine automation experience as service engineer

Preferred Qualifications that Set You Apart:

• Knowledge with local government process on social insurance application is an advantage
• Ability to work under pressure and handle time-sensitive tasks
• UAE driving license is an added advantage

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.