Service Engineer – General Machinery

Black & Grey HR Consultancy FZE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HR consultancy in Dubai is looking for a Service Engineer to support clients in the industrial machinery sector. The role involves the installation, commissioning, maintenance, and repair of various industrial machines. Ideal candidates will have a degree in Mechanical or Industrial Engineering, 2-5 years of relevant experience, and strong communication skills in English and Hindi. Competitive salary and growth opportunities offered.

Benefits

Competitive salary with performance-based incentives

Training and exposure to leading machinery brands

Growth opportunities within the organization

Qualifications

• 2–5 years of experience in servicing general industrial machinery.
• Basic understanding of electrical and control systems is a plus.
• Willingness to travel for field service.

Responsibilities

• Install and commission industrial machinery at customer sites.
• Provide operational training to machine operators and maintenance staff.
• Perform preventive and corrective maintenance.
• Diagnose and troubleshoot mechanical and basic electrical issues.
• Build strong customer relationships and identify service opportunities.

Skills

Mechanical systems maintenance

Fault diagnostics

Customer-oriented approach

Fluency in English

Fluency in Hindi

Education

Diploma or Degree in Mechanical or Industrial Engineering

Job description

Black & Grey HR is recruiting a Service Engineer – General Machinery for a reputed client in the industrial machinery sector. The role focuses on the installation, commissioning, maintenance, and repair of a wide range of general industrial machines. It combines technical field service responsibilities with customer interaction and promotion of Annual Maintenance Contracts (AMCs).

Responsibilities

• Install and commission industrial machinery at customer sites, ensuring setup and performance standards are met.
• Provide operational training to machine operators and maintenance staff.
• Perform preventive and corrective maintenance to ensure reliable machine operation.
• Diagnose and troubleshoot mechanical and basic electrical issues.
• Replace faulty components and make adjustments to restore machine functionality.
• Deliver remote and on-site technical support to clients.
• Resolve service requests promptly and professionally.
• Build strong customer relationships and deliver high levels of service.
• Identify service opportunities and promote AMCs during client interactions.
• Generate and follow up on AMC leads and renewals.
• Stay current on machine upgrades and new technologies.
• Attend training sessions to enhance technical knowledge and skills.

Requirements

• Diploma or Degree in Mechanical or Industrial Engineering.
• 2–5 years of experience in servicing general industrial machinery.
• Proficiency in mechanical systems maintenance and fault diagnostics.
• Basic understanding of electrical and control systems is a plus.
• Strong communication skills and a customer-oriented approach.
• Fluency in English and Hindi; knowledge of Arabic is an advantage.
• Willingness to travel for field service.

Benefits

• Competitive salary with performance-based incentives.
• Training and exposure to leading machinery brands and systems.
• Growth opportunities within a dynamic and client-focused organization.

If you are a technically skilled and service-driven professional ready to support industrial clients with top-notch machinery solutions, we’d love to hear from you.