Service Desk Engineer

Remotedxb; Dubai; On-site; AED 78,120 - 122,760; Full time

Benefits offered by this job

Global medical coverage

Health and wellness

Gym membership

Dental services

Psychological services

Performance rewards

Growth opportunities

Job summary

Growe is seeking an IT Support professional in Dubai to join a corporate environment. You will provide L1–L2 technical support, maintain IT infrastructure, and install Windows and MacOS, resolving hardware, software, and network issues.

You will manage tickets per SLA, support endpoint security, assist with procurement, and perform basic AD/SCCM tasks, with strong English skills and room for growth.

Qualifications

• 1–3 years in IT Support, Service Desk, or Desktop Support
• Experience combining L1/L2 support responsibilities
• Strong knowledge of Windows 10/11 administration
• Strong experience with MacOS support
• Understanding of endpoint security (patch management, antivirus, encryption)
• Basic experiencia with Active Directory, SCCM, and VPN
• Experience with ticketing or task management systems
• Upper-Intermediate (B2) or higher English fluency

Responsibilities

• Provide L1–L2 technical support for end users in a corporate environment
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices
• Install, configure, and support Windows and MacOS operating systems
• Troubleshoot and resolve hardware, software, networking, and system-related issues
• Perform regular system maintenance, updates, patching, and preventive support activities
• Handle support tickets and ensure timely resolution according to SLA requirements
• Support endpoint security processes, including antivirus, encryption, and patch management
• Assist with procurement, setup, and replacement of IT equipment
• Perform basic system administration tasks for Active Directory, SCCM, and VPN
• Escalate complex issues to senior support teams when necessary

Skills

Windows administration

MacOS support

Endpoint security

Active Directory

SCCM

VPN

Ticketing systems

English fluency

Job description

Responsibilities

• Provide L1–L2 technical support for end users in a corporate environment
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices
• Install, configure, and support Windows and MacOS operating systems
• Troubleshoot and resolve hardware, software, networking, and system-related issues
• Perform regular system maintenance, updates, patching, and preventive support activities
• Handle support tickets and ensure timely resolution according to SLA requirements
• Support endpoint security processes, including antivirus, encryption, and patch management
• Assist with procurement, setup, and replacement of IT equipment
• Perform basic system administration tasks for Active Directory, SCCM, and VPN
• Escalate complex issues to senior support teams when necessary

Requirements

• 1–3 years of experience in IT Support, Service Desk, or Desktop Support roles
• Experience combining both L1 and L2 support responsibilities
• Strong knowledge of Windows 10/11 administration
• Strong experience with MacOS support
• Understanding of endpoint security principles (patch management, antivirus, encryption)
• Basic experience with Active Directory, SCCM, and VPN
• Experience with ticketing or task management systems
• Upper-Intermediate (B2) or higher English fluency

Preferred Qualifications

• Linux knowledge

Benefits

• Global Medical Coverage
• Health & Wellness Focus
• Benefits Programs (gym, dental, psychological services)
• Performance-Driven Rewards
• Growth Opportunities

About the Company

Growe is a leading business advisory and services group in iGaming and Entertainment, providing strategic vision and hands-on expertise to help businesses navigate fast-evolving industries.