Service Delivery Professional United Arab Emirates (Dubai)

American President Lines; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in shipping and logistics is seeking a Service Delivery Professional in Dubai. This role involves managing import activities, ensuring compliance with regulations, and facilitating communication across stakeholders. The ideal candidate will have 3–5 years of experience in import operations and a relevant degree. Strong analytical and customer management skills are essential for success in this high-pressure environment.

Qualifications

• Minimum 3–5 years of experience in import operations in shipping or freight forwarding.
• Strong understanding of UAE customs regulations and import documentation.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.

Responsibilities

• Manage end-to-end import activities and ensure compliance with procedures.
• Act as the focal point of coordination between GBSL and the UAE agency for import operations.
• Resolve customer escalations related to import shipments effectively.

Skills

Customer escalations management

Communication skills

Analytical skills

Problem-solving abilities

Education

Bachelor’s degree in supply chain management, Logistics, Business Administration or a related field

Job description

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ID: 570420

Location: Dubai, AE

Service Delivery Professional United Arab Emirates (Dubai)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

The Service Delivery professional is responsible for managing end-to-end import activities, ensuring compliance with procedures, and maintaining smooth communication across internal teams, external stakeholders, terminals, and customs authorities. This role acts as the primary coordination point between GBSL and the UAE agency.

RESPONSIBILITIES

• Act as the focal point of coordination between GBSL and the UAE agency to facilitate seamless import operations.
• Monitor and control the performance of GBSL import and counter teams, ensuring adherence to operational standards.
• Ensure vessel manifestation and all import documentation are completed accurately and within the established SOP timelines.
• Attend and respond to RFIs from internal and external stakeholders in a timely and professional manner.
• Act as the focal point of communication with terminal operators and customs for import shipments.
• Handle and arrange direct delivery processes for IMO import shipments, ensuring compliance and timely execution.
• NOCs issuance of for relevant shipments and operational requirements.
• Manage and resolve customer escalations related to import shipments, ensuring prompt and effective solutions.
• Process Change of Destination (COD) requests and manage last-minute intermodal conversions as required.
• Fleixalbe to work as a backup for other departments within the Service Delivery functions when required.

QUALIFICATIONS AND PROFILE

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• Minimum 3–5 years of experience in import operations in shipping, or freight forwarding.
• Strong understanding of UAE customs regulations, port operations, import documentation and vessel manifesting processes.
• Excellent communication skills for interacting with internal stakeholders, terminals, and customs authorities.
• Proven ability to manage customer escalations and resolve issues effectively.
• Strong analytical and problem-solving abilities with attention to accuracy and timelines.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Flexible and adaptable, with the ability to support other Service Delivery departments when required.
• Teamwork and stakeholder management skills.