Service Delivery Leader — Hybrid Work (Dubai)

Tanqeeb

Abu Dhabi

On-site

AED 90,000 - 130,000

Full time

5 days ago
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Benefits offered by this job

Employee Insurance Benefits
Hybrid Work Model with Flexi Hours
Paid time off
Paid Maternity & Paternity Leaves
Paid Public Holidays
Reward & Recognition Program
Special Mobility Assistance
Employee Wellness Initiatives
Career development opportunities

Job summary

CH. Robinson in Dubai seeks a Supervisor Service Delivery to lead the execution of the service delivery strategy for our customer portfolio, ensuring SLAs and objectives are met.

You will drive delivery excellence, elevate customer satisfaction and guide a high-performing team through coaching and development, while championing continuous improvement across the function. The role requires coordinating with multiple business areas to standardize practices and enhance operational performance in a

Qualifications

  • Minimum 3 years of experience in operations and/or customer/client service facing role.
  • Experience mentoring and/or coaching small project teams.
  • Ability to travel up to 7.5% (domestically and international).
  • Bachelor’s degree from an accredited college or university.
  • Previous supervisory experience (preferred).

Responsibilities

  • Drive service delivery requirements and expectations.
  • Leverage dashboards and analytics to identify gaps and trigger actions.
  • Apply continuous improvement methodology to manage KPIs.
  • Identify recurring service interruptions and drive corrective actions.
  • Serve as key customer contact for operational needs.
  • Collaborate with multiple areas to standardize leading practices.

Skills

Operations experience
Customer service
Mentoring/Coaching
Travel ability

Education

Bachelor’s degree

Job description

CH. Robinson in Dubai seeks a Supervisor Service Delivery to lead the execution of the service delivery strategy for our customer portfolio, ensuring SLAs and objectives are met.

You will drive delivery excellence, elevate customer satisfaction and guide a high-performing team through coaching and development, while championing continuous improvement across the function. The role requires coordinating with multiple business areas to standardize practices and enhance operational performance in a

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