Service Delivery Leader — Hybrid Work (Dubai)

Tanqeeb; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Employee Insurance Benefits

Hybrid Work Model with Flexi Hours

Paid time off

Paid Maternity & Paternity Leaves

Paid Public Holidays

Reward & Recognition Program

Special Mobility Assistance

Employee Wellness Initiatives

Career development opportunities

Job summary

CH. Robinson in Dubai seeks a Supervisor Service Delivery to lead the execution of the service delivery strategy for our customer portfolio, ensuring SLAs and objectives are met.

You will drive delivery excellence, elevate customer satisfaction and guide a high-performing team through coaching and development, while championing continuous improvement across the function. The role requires coordinating with multiple business areas to standardize practices and enhance operational performance in a

Qualifications

• Minimum 3 years of experience in operations and/or customer/client service facing role.
• Experience mentoring and/or coaching small project teams.
• Ability to travel up to 7.5% (domestically and international).
• Bachelor’s degree from an accredited college or university.
• Previous supervisory experience (preferred).

Responsibilities

• Drive service delivery requirements and expectations.
• Leverage dashboards and analytics to identify gaps and trigger actions.
• Apply continuous improvement methodology to manage KPIs.
• Identify recurring service interruptions and drive corrective actions.
• Serve as key customer contact for operational needs.
• Collaborate with multiple areas to standardize leading practices.

Skills

Operations experience

Customer service

Mentoring/Coaching

Travel ability

Education

Bachelor’s degree

Job description

CH. Robinson in Dubai seeks a Supervisor Service Delivery to lead the execution of the service delivery strategy for our customer portfolio, ensuring SLAs and objectives are met.

You will drive delivery excellence, elevate customer satisfaction and guide a high-performing team through coaching and development, while championing continuous improvement across the function. The role requires coordinating with multiple business areas to standardize practices and enhance operational performance in a