Service Advisor - Polaris & Indian Motorcycle

Abdulla Al Masaood and Sons Group (AMS Group); Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable automotive service provider in Abu Dhabi Emirate seeks a Service Advisor to manage the customer journey and deliver an exceptional automotive service experience. The candidate will need a minimum of 3 years in a similar role, proficiency in Arabic and English, and excellent communication skills. Responsibilities include greeting customers, providing service recommendations, and maintaining service records.

Qualifications

• Minimum of 3 years’ experience in a Service Advisor role, preferably within a dealership.
• Proficiency in both Arabic and English (verbal and written).
• Ability to clearly explain technical information in user-friendly terms.

Responsibilities

• Greet customers and collect vehicle information for service appointments.
• Provide accurate service recommendations and explain required maintenance or repairs.
• Prepare estimates, clarify charges, and secure customer approvals before proceeding.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Attention to detail

Bilingual (Arabic and English)

Education

Diploma or degree in automotive or a related field

Tools

Dealership management software

Microsoft Office

Job description

Role Overview

As a Service Advisor, you will act as the critical link between customers and our service team, playing a vital part in delivering an exceptional automotive service experience. As part of our Specialized Sports Equipment team in Al Ain, you'll work in an ONSITE environment where your focus will be on managing the entire customer journey—from initial booking to final delivery—ensuring transparent communication, excellent service, and complete satisfaction.

Responsibilities

• Greet customers and collect vehicle information for service appointments.
• Provide accurate service recommendations and explain required maintenance or repairs.
• Prepare estimates, clarify charges, and secure customer approvals before proceeding.
• Coordinate with the workshop to monitor job status and ensure timely completion of repairs.
• Update customers about the progress, delays, or changes in their service order.
• Address customer feedback and resolve any complaints to guarantee satisfaction.
• Promote additional maintenance packages and services as appropriate.
• Maintain precise service records and manage all relevant warranty claims.
• Liaise with the parts department to secure prompt parts availability.
• Ensure compliance with dealership and safety standards at all times.

Must Have Requirements

• Minimum of 3 years’ experience in a Service Advisor role, preferably within a dealership.
• Proficiency in both Arabic and English (verbal and written).
• Excellent communication and customer service skills.
• Ability to clearly explain technical information in user-friendly terms.
• Strong organizational and time management abilities.
• Problem-solving skills and attention to detail.
• Familiarity with basic automotive repairs and systems.
• Competency in Microsoft Office and dealership management software.
• Diploma or degree in automotive or a related field preferred.
• Valid UAE driver’s license is an added advantage.

Nice To Have Requirements

• Customer-focused attitude with a positive, professional demeanour.
• Ability to work efficiently under pressure and manage multiple tasks simultaneously.
• Team player with excellent interpersonal and collaboration skills.
• Proactive approach to identifying and solving problems.
• Keen attention to detail in documentation and customer interactions.