Service Advisor - Fujairah (English/Arabic)

Premier Motors; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive dealership in the UAE is seeking a Service Advisor to provide exceptional customer service, manage repair processes, and enhance customer relationships. Ideal candidates will have 3-5 years of experience in a dealership and be fluent in Arabic. You will be responsible for guiding customers through service needs and ensuring satisfaction with the finished work.

Qualifications

• 3 to 5 years of experience as Service Advisor in an automotive dealership.
• Must be a native Arabic speaker.

Responsibilities

• Receive and greet customers, discussing servicing and repair needs.
• Prepare clear and unambiguous work instruction for technicians.
• Organize inspection upon completion to ensure quality standards.
• Establish healthy relationships with existing and prospective customers.
• Keep customers posted on the status of back-order parts.
• Upsell new accessories and participate in service campaigns.

Skills

Customer service

Communication

Automotive knowledge

Education

Diploma in Automobile Engineering or graduate

Job description

Job Purpose:

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs.

Roles and Responsibilities:

• Receive and greet customers, discuss servicing/repair needs, guide them on assessment & repair of problems/faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in the most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back‑order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as to retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Upsell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and classroom training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications & Experience:

• 3 -5 years’ experience as Service Advisor in an automotive dealership - UAE
• Diploma in Automobile Engineering or graduate
• Must be a native Arabic speaker