Service Advisor - Dubai

Tesla; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An innovative automotive company in Dubai is looking for a Service Advisor to enhance the customer experience. You will support customers throughout their service journey, manage appointments, and collaborate with various teams. Ideal candidates have strong customer service skills and a proactive approach to problem-solving. Full GCC driver's license required. This role offers ongoing training and a competitive compensation package.

Benefits

Dynamic work environment

Ongoing training and development

Competitive compensation including shares

Qualifications

• Solid background in customer service with an ability to improve the customer's experience.
• Excellent problem-solving skills and a proactive approach.
• Understanding knowledge in car repairs and technologies.

Responsibilities

• Support and update customers throughout their service journey.
• Organize customer appointments digitally and physically.
• Collaborate across teams to ensure a consistent customer experience.
• Identify and implement improvements to the customer experience.

Skills

Customer service experience

Problem solving

Communication

Multitasking

Team collaboration

Job description

What to Expect

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

We Offer

• A dynamic, safe, and fast-paced environment where inclusion, learning and collaboration are key to success,
• The chance to work with innovative technology and advanced tools and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares.

What You'll Do

• Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage minor escalations and difficult conversations, liaise with relevant internal teams, and solve problems,
• Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers,
• Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team,
• Innovate: As a team, you will be trusted to continuously create, identify, and implement improvements to the customer experience.

What You'll Bring

• Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and you will improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver,
• A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail,
• Eager to learn: We expect you to have an understanding knowledge in car repairs and technologies and to be eager to continuously develop your knowledge on service operations and vehicle systems,
• An excellent communicator: You communicate clearly and respectfully in English, act as a Tesla ambassador through digital channels, phone and face-to-face,
• Flexible team player: You like collaborating closely with different kinds of people and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team,
• Safe to drive: We require you to hold a full GCC valid driver’s license.