Service Advisor

CARS24 Arabia; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading pre-owned automobile company in Dubai is seeking a Service Advisor to join their refurbishment team. The role involves welcoming customers, documenting service needs, explaining repairs, and providing regular updates. Candidates should have at least 2 years of experience, ideally from authorized dealers, and possess excellent communication skills. This position offers competitive remuneration and the chance to work with top industry professionals.

Benefits

Competitive remuneration

Benefits as per regional norms

Opportunities for upskilling

Collaborative work environment

Qualifications

• Minimum 2 years of experience with authorized dealers or high-end service centers.
• Strong technical know-how to interact with customers and technicians.
• Must be presentable and professional.

Responsibilities

• Welcome customers in a professional manner.
• Listen and document service needs accurately.
• Explain recommended repairs clearly.
• Provide regular updates to customers.
• Maintain accurate repair orders and job cards.

Skills

Excellent communication skills

Negotiation skills

Detail-oriented

Technical knowledge in automobiles

Education

Graduate or Diploma in Automobile or Mechanical Engineering

Job description

Who are we?

CARS24 isn’t just a name; we’re a driving force in the pre‑owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.

Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Refurbishment function as a Service Advisor.

What would you do while you work with us?

• Welcome customers like they just pulled into the VIP lane—professional, polished, and prompt.
• Pop the hood on customer concerns—listen closely and document service needs with precision.
• Break down recommended repairs like a trusted service manual—clear, honest, and jargon-free.
• Keep customers in the driver’s seat—provide regular status updates and follow up like clockwork.
• Maintain repair orders and job cards with the accuracy of a finely tuned engine.

What are we looking for?

• Minimum 2 years of experience, preferably with authorized dealers or high‑end/reputed service centers.
• Someone who looks the part and talks the torque—presentable with excellent communication and negotiation skills.
• Strong technical know‑how under the hood—able to connect with both customers and technicians.
• Graduate or Diploma holder, preferably in Automobile or Mechanical Engineering.
• Must be detail‑oriented.

What do we offer?

• Competitive renumeration as per current industry standards.
• Benefits as per regional norms.
• A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.
• An opportunity to work alongside some of the best minds in the industry.