Service Account Manager

Parker Connect; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

A leading recruitment agency in Dubai is seeking a Service Account Manager to build and maintain strong relationships with customers. The ideal candidate will have proven experience in account management and technical sales. Strong interpersonal skills are essential, as you will act as the primary contact for clients and ensure high-quality service delivery. This role presents an exciting opportunity to drive sales initiatives across distinct product lines.

Qualifications

• Proven experience in account management or technical sales.
• Strong customer-first mindset.
• Ability to manage multiple projects effectively.

Responsibilities

• Build and maintain relationships with customers.
• Ensure high-quality service standards.
• Promote and sell products to customers.

Skills

Account management

Interpersonal skills

Communication skills

Project management

Field service leadership

Job description

Service Account Manager

Key Responsibilities

• Build and maintain strong, long-term relationships with existing and potential customers.
• Conduct regular field visits to ensure all services meet high-quality standards.
• Act as the primary point of contact for client inquiries, providing full support throughout the account lifecycle.
• Identify and pursue new business opportunities within existing accounts and potential clients.
• Collaborate with internal departments—such as Customer Service and Product Development—to continuously improve customer satisfaction and service delivery.

Core Duties

• Partner with internal teams to prepare and deliver accurate service quotations to clients.
• Promote and sell products and services to both new and existing customers.
• Manage and perform field service activities, ensuring timely and effective execution.
• Oversee the competency and performance of direct field service team members.
• Drive sales initiatives focused on assigned geographical regions and product lines.
• Safeguard the integrity of product lines and serve as a liaison between field operations, marketing, and product teams.
• Provide technical support and application guidance, including redesign assistance as needed.

Qualifications

• Proven experience in account management, field services, or a related technical sales role.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple projects and prioritize tasks in a dynamic environment.
• Experience leading field service teams and ensuring compliance with quality standards.
• Technical background or familiarity with products is a plus.