Senior Waiter/Waitress Premium Lounge

Emirates Flight Catering; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Emirates Flight Catering in Dubai is seeking a Premium Lounge Senior Waiter/Waitress to deliver exceptional dining experiences for passengers and airport guests at DXB and DWC lounges.

You will assist in table service, maintain hygiene standards, handle high-volume service, and support a calm, professional environment while upholding EKFC quality policies.

Qualifications

• High school certification is required.
• Minimum 3 years of hospitality experience.
• Strong English communication and customer service skills.

Responsibilities

• Ensure customers receive high standards of service for an exceptional experience.
• Assist with table service and keep dining areas clean and organized.
• Follow opening/closing procedures to prepare outlets.
• Adhere to hygiene policies and food handling standards.
• Address customer complaints and escalate as needed.
• Report stock and absenteeism to supervisor for timely resolution.
• Maintain inventory accuracy by checking stock and storage.
• Perform cleaning and organizing tasks per Emirates Flight Catering standards.
• Follow ISO 9001:2015 quality policy in daily duties.

Skills

English proficiency

Customer service

High-volume service

Organizational skills

Multitasking

Education

High school certification

Job description

Job Purpose -

The Premium Lounge Senior Waiter/Waitress is integral in ensuring that all Premium Lounge clientele (passengers, civil aviation officials, airport authorities, airline representatives, and external consumers) receive the highest-quality culinary services efficiently and effectively. They are highly professional and enjoy promoting a calm and positive attitude in all situations. This is particularly important as they are responsible for maintaining our high standards of exceptional culinary and beverage experiences for our clientele in Dubai International Airport (DXB) and Dubai World Central (DWC) lounges and restaurants.

Key Accountabilities:

• Ensure that all our customers and guests receive high standards of service to have an exceptional experience.
• Assist with table service and ensure the dining areas remain clean and organized by promptly clearing dishes to maintain a tidy and inviting dining environment.
• Follow standard opening and closing procedures to ensure the outlet is properly prepared.
• Comply to the company’s established hygiene policies and procedures to maintain proper food and equipment handling standards.
• Attend to customer complaints satisfactorily or seek the assistance of the supervisor to ensure customer satisfaction.
• Report to the Assistant F&B Supervisor about any complain, staff absenteeism or shortage in stocks to ensure timely resolution and smooth operations.
• Assist in maintaining sufficient stock during the entire shift including checking all the received stock to make sure that the same is in accordance with the order, quality and quantity and display or store them to maintain inventory accuracy.
• Ensure tasks such as wiping, cleaning, polishing, organizing, collecting, loading, dispatching and others as assigned by the line manager are performed as per Emirates Flight Catering standards.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy

Education Qualification:

• High school certification (must have)

Work Experience:

Minimum of 3 years of experience in the hospitality industry.

Skills:

• Good command in spoken and written English
• Positive and service-oriented attitude
• Good command of customer service skills
• Ability to handle a high-volume service environment
• Strong organizational, multitasking skills and attention to detail.