Senior Vice President, Head of Product - Unsecured Lending, Retail Banking

RAKBANK; Dubai; On-site; AED 400,000 - 500,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Senior Vice President, Head of Product for Unsecured Lending. This role requires a strategic leader with a strong background in retail banking product management and proven expertise in digitizing lending processes. You will be responsible for P&L ownership and enhancing customer experience through innovative lending solutions. Offering competitive compensation and a diverse workplace culture.

Benefits

Competitive, performance-linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Inclusive and diverse workplace culture

Career development and fast-track growth opportunities

Mentorship from seasoned audit professionals

Qualifications

• 10+ years in retail banking product management with direct P&L ownership.
• Proven success in digitizing loan journeys and embedding automation/analytics.
• Fluency in English required; Arabic preferred.

Responsibilities

• Define and own the long-term strategy and roadmap for unsecured lending.
• Own the P&L for unsecured lending, optimizing pricing and credit limits.
• Deliver transparent lending journeys across all channels.

Skills

Digital transformation

Financial performance

Customer experience

Team development

Governance and risk management

Education

Bachelor's degree in Business, Finance, or related field

MBA preferred

Job description

Senior Vice President, Head of Product - Unsecured Lending, Retail Banking

Overview:

This role serves as the product leader and P&L owner for personal loans, including microfinance and advance against salary for both expatriates and nationals. The Head of Unsecured Lending Product sets the long‑term strategy and roadmap for unsecured lending, driving digital transformation, customer‑centricity, and commercialisation of lending journeys. The role is pivotal in balancing growth, risk, and experience to build a profitable, digital‑first lending franchise.

Key Responsibilities:

• Strategic Transformation
• Define and own the long‑term strategy and roadmap for unsecured lending.
• Champion digital transformation through automation, analytics, and seamless loan journeys.
• Lead product innovation with fast, personalized, and commercially viable propositions.
• Financial Performance
• Own the P&L for unsecured lending, optimizing pricing, credit limits, and pre‑approved offers.
• Monitor and improve funnel performance, approval rates, and conversion metrics.
• Drive portfolio optimization through data‑driven testing and strategic partnerships.
• Customer Experience
• Deliver transparent and customer‑friendly lending journeys across all channels.
• Enhance retention and cross‑sell through segmentation and personalized campaigns.
• Embed NPS as a core measure and reduce complaints through rapid resolution.
• Talent & Team Development
• Build and lead a high‑performing team with expertise in lending, analytics, and risk.
• Inspire innovation and commercial focus across cross‑functional squads.
• Governance & Risk
• Ensure compliance with UAE Central Bank regulations and internal policies.
• Lead governance frameworks (RCSA, audits) and mitigate emerging risks.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, or related field; MBA preferred.
• 10+ years in retail banking product management with direct P&L ownership.
• Proven success in digitizing loan journeys and embedding automation/analytics.
• Strong expertise in pricing, limits, pre‑approvals, and fraud management.
• Knowledge of UAE lending regulations and experience with analytics teams.
• Fluency in English required; Arabic preferred.

Skills & Competencies:

• Technical/Functional Skills:
• Deep knowledge of unsecured lending and risk–reward trade-offs.
• Expertise in funnel management, pricing, and digital ecosystems.
• Skilled in fraud prevention, credit policy, and data‑driven decisioning.
• Soft Skills:
• Strategic vision with strong commercial acumen.
• Leadership and mentoring capabilities.
• Agility, resilience, and a growth mindset.
• Strong cross‑functional influence and stakeholder management.

What’s In It For You?

• Competitive, performance‑linked compensation
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Career development and fast‑track growth opportunities
• Mentorship from seasoned audit professionals