Senior Unified Communications Engineer – CC/IVR Expert

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company in Dubai is seeking a Senior Technical Support Engineer to optimize and support Unified Communication networks. The role requires a bachelor's degree and at least 4 years of experience in similar support operations. You will provide technical support for Cisco IPT and NICE CXone solutions, analyze business needs, and develop customized solutions. Strong problem-solving and communication skills are essential. This position offers an opportunity to work independently and within a team.

Qualifications

• 4+ years of experience in support operations of Unified Communication solutions.
• Strong knowledge of Telephony and Contact Center solutions.
• Excellent communication and interpersonal skills.

Responsibilities

• Optimize and troubleshoot Unified Communication networks.
• Provide technical support to end-users.
• Analyze business requirements to develop solutions.

Skills

Telephony solutions

Contact Center solutions

Analytical and problem-solving skills

Data and Voice Networking

Team collaboration

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Cisco IPT

Mitel IPT

NICE CXone

Job description

A technology solutions company in Dubai is seeking a Senior Technical Support Engineer to optimize and support Unified Communication networks. The role requires a bachelor's degree and at least 4 years of experience in similar support operations. You will provide technical support for Cisco IPT and NICE CXone solutions, analyze business needs, and develop customized solutions. Strong problem-solving and communication skills are essential. This position offers an opportunity to work independently and within a team.