Senior Trade Analyst- GTB (UAE National Only)

Mashreq Bank PSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE seeks a professional to support Trade Sales with business operations and risk proposals. Responsibilities include enhancing client experiences through digitization and adhering to compliance standards. You will address operational concerns and independently advise on factoring facility structures. This role offers an opportunity to ensure high performance levels and contribute significantly to the team's effectiveness.

Responsibilities

• Provide full support to Trade Sales Team, ensuring adherence to operation tasks.
• Ensure proper digital storage of relevant documents.
• Maintain service levels above 95% for documentation support.
• Complete proposals for facility changes, ensuring minimum monthly targets.
• Conduct Due Diligence based on requests, achieving minimum volume objectives.
• Streamline and digitize processes for improved efficiency and client experience.

Job description

Role

• Business & Sales Support
  • Provide full support to Trade Sales Team on Open Account portfolio Participation in the due diligence process. KPI: 100% adherence to all Operation task as per Unit SOP).
  • Ensure proper and correct digital storage of all documents verified as part of due diligence process. KPI: 100% digital storage of all documents
  • Ensure service levels. KPI: > 95% for all Open Account related documentation support by closely working with Factoring operations/RM/Clients on documentation, day to day operational queries
• Risk Support
  • Complete proposals to change facility structure, buyer/seller addition/deletion as per requests received. KPI: 100% or Minimum 30 per month
  • Conduct Due Diligence and validation under Receivables Finance programs based on requests received. KPI: 100% or minimum 500 per month
• Client Experience, Efficiency & Digitization
  • Improve efficiency, operational resilience, client experience and costs through streamlining and digitization of key processes. KPI: Eliminate operational bottlenecks through proactive engagement with workflow/operational processes (as evidenced by specific Ops feedback/case studies)
• Compliance & Governance
  • Adherence to all Bank policies, procedures and guidelines including all. KPI: 100% adherence
  • Mandatory & required trainings completed as per schedule. KPI: 100% completion
  • RCSA activities. KPI: Pass/Fail rating. Failure in any area could result in reduction of overall performance rating (Top to core, Core to needs improvement), depending on materiality of breach

Problem-solving oriented

• Identify and resolve areas of concern that crop up during the due diligence process.
• To provide suggestions/feedback on risk mitigation.
• Suggest corrective measures for improving factoring structure and account conduct.
• Proactive approach for resolving issues with all interdependencies.
• Resolving customers complaints related to operational issues.

Decision making authority & responsibility

• To independently make recommendations on factoring facilities and structure based on survey findings without being influenced by marketing considerations
• To comment on the account conduct/ behaviour of client and make suggestions to Product Manger/ Relationship Manager/ Trade Sales