Senior Telesales Agent

MIRA CONSTRUCTION L.L.C; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading construction company in the United Arab Emirates is seeking a Senior Telesales Agent to handle high-value leads and mentor junior team members. This position requires proven telesales experience and a track record of achieving sales targets. The ideal candidate will exhibit exceptional communication skills, effective lead nurturing techniques, and the ability to analyze sales data. The role offers a competitive salary along with performance-based incentives and benefits including medical insurance.

Benefits

Attractive fixed salary

Performance-based incentives

Medical insurance

Additional bonuses for exceeding targets

Qualifications

• 3-5 years of proven telesales experience.
• Real estate or high-value product sales experience preferred.
• Track record of consistently achieving sales targets.

Responsibilities

• Handle premium leads and high-potential prospects.
• Conduct in-depth needs analysis through consultative calling.
• Nurture leads through multiple touchpoints across the sales cycle.
• Convert qualified leads into site visit bookings and sales.
• Guide and mentor Junior Telesales Agents.
• Maintain detailed call logs and activity reports.

Skills

Exceptional communication and persuasion skills

Advanced objection handling and closing techniques

Strong understanding of sales psychology and customer behavior

Proficiency in CRM systems and sales tools

Analytical mindset with data interpretation skills

Mentoring and coaching abilities

Multi-tasking and time management

Education

Bachelor’s degree in any discipline

Job description

The Senior Telesales Agent will handle high-value leads, conduct advanced lead nurturing, and mentor junior team members. This role requires proven telesales expertise and the ability to convert prospects through strategic telephonic engagement.

Key Responsibilities

Advanced Lead Management

• Handle premium leads and high-potential prospects.
• Conduct in-depth needs analysis through consultative calling.
• Nurture leads through multiple touchpoints across the sales cycle.
• Convert qualified leads into site visit bookings and sales.
• Handle warm leads from digital campaigns requiring immediate attention.
• Close telesales deals for higher ticket products.
• Close token amount on call and achieve client’s commitment.
• Upsell and cross-sell across project portfolio.
• Handle objections and negotiations at advanced level.
• Achieve monthly revenue and conversion targets.
• Re‑engage cold and dormant leads from database.

Team Support & Mentoring

• Guide and mentor Junior Telesales Agents.
• Share best practices and successful calling scripts.
• Conduct call quality monitoring and provide feedback.
• Assist in training new team members.
• Handle escalations from junior team members.

Strategy & Optimization

• Provide insights on lead quality and source effectiveness.
• Suggest improvements to calling scripts and processes.
• Test new calling strategies and messaging approaches.
• Analyze call data to identify conversion patterns.
• Collaborate with marketing on lead nurturing campaigns.

Reporting & Analytics

• Maintain detailed call logs and activity reports.
• Track personal and team performance metrics.
• Prepare daily/weekly performance summaries.
• Ensure CRM data quality and completeness.

Compensation and Benefits

• Attractive fixed salary + performance‑based incentives.
• Additional bonuses for exceeding targets.

Employment Status and Benefits

• Official employment status.
• Medical insurance.

Education & Experience

• Bachelor’s degree in any discipline.
• 3‑5 years of proven telesales experience.
• Real estate or high‑value product sales experience preferred.
• Track record of consistently achieving sales targets.

Skills & Competencies

• Exceptional communication and persuasion skills.
• Advanced objection handling and closing techniques.
• Strong understanding of sales psychology and customer behavior.
• Proficiency in CRM systems and sales tools.
• Analytical mindset with data interpretation skills.
• Mentoring and coaching abilities.
• Multi‑tasking and time management.

Personal Attributes

• Self‑motivated with high energy levels.
• Resilient and persistent.
• Problem‑solver with consultative approach.
• Leadership potential.