Senior Technical Consultant

Intertec Systems; United Arab Emirates; On-site; AED 250,000 - 420,000; Full time

Job summary

Intertec Systems seeks a Senior Technical Consultant with strong expertise in Oracle Unifier, Oracle Fusion Cloud Applications, and Oracle Hospitality (Opera PMS).

The role connects Application Delivery/Engineering with L1 Application Support to translate business and technical requirements into day-to-day operational tasks, including user access management and provisioning.

Qualifications

• 8–12+ years total IT experience.
• Experience bridging Application Delivery/Engineering with L1 Support.
• Strong understanding of RBAC and access management.

Responsibilities

• Provide technical oversight across Oracle Unifier and Oracle Fusion.
• Lead and manage application-related projects end-to-end.
• Translate requirements into operational instructions for L1 teams.
• Govern and oversee L1 activities including user provisioning and access control.
• Coordinate with cross-functional teams including business, vendors, and IT.

Skills

Oracle Unifier

Oracle Fusion Cloud

Project management

Stakeholder management

Education

Graduation

Tools

PMP

PRINCE2

IAM solutions

Automation tools

Job description

We are seeking a Senior Technical Consultant with a strong blend of application expertise and project management capabilities across Oracle Unifier, Oracle Fusion, and Oracle Hospitality (Opera PMS).This role will act as a key bridge between the Application Delivery/Engineering teams and L1 Application Support, ensuring seamless translation of business and technical requirements into operational support activities such as user access management, provisioning, and permissions control.

Qualification: Graduation

Certification: PMP, PRINCE2, or equivalent certification is a plus

Experience: 8–12+ years total IT experience

Reponsibilities:

Application & Solution Ownership

• Provide technical oversight across:
• Oracle Unifier
• Support solution design, enhancements, and ongoing optimization of applications.
• Ensure application configurations align with business processes and governance standards.

Project Management & Delivery

• Lead and manage application-related projects and enhancements end-to-end.
• Define scope, timelines, deliverables, and resource planning.
• Track project progress, risks, and dependencies, ensuring on-time delivery.
• Coordinate with cross-functional teams including business, vendors, and IT.

L1 Support Enablement & Governance

• Act as a mediator between Application Teams and L1 Support:
• Translate functional and technical requirements into clear operational instructions.
• Enable L1 teams to effectively perform day-to-day support tasks.
• Govern and oversee L1 activities including:
• User provisioning and de-provisioning
• Role assignment and modification
• Access control and permission enablement
• Account audits and compliance checks
• Develop and maintain Standard Operating Procedures (SOPs) and playbooks for L1 teams.

Access & Identity Management

• Ensure proper implementation of role-based access control (RBAC) across systems.
• Validate user access requests against business roles and compliance policies.
• Coordinate periodic access reviews and ensure audit readiness.
• Work closely with security and compliance teams.

Integration & Technical Coordination

• Oversee integrations between:
• Oracle Fusion, Unifier, and Opera
• Third-party applications (HR systems, POS, CRM, etc.)
• Collaborate with integration teams to ensure smooth data flow and issue resolution.

Stakeholder & Communication Management

• Act as the single point of contact for business teams and application owners.
• Conduct regular governance meetings with L1 and application teams.
• Provide regular updates on system performance, incidents, and improvements.
• Facilitate training and knowledge transfer sessions.
• Provide L2/L3 escalation support when required.
• Identify automation opportunities for L1 repetitive tasks (user management, reporting).
• Continuously improve processes for efficiency, accuracy, and compliance.

Mandatory:

Technical & Application Skills

• Hands-on experience with:
• Oracle Unifier
• Oracle Fusion Cloud Applications

Project Management Skills

• Proven experience managing application delivery or transformation projects.
• Strong knowledge of:
• Risk and issue management
• PMP, PRINCE2, or equivalent certification is a plus.

Preferred Qualifications

• Experience in hospitality, real estate, or enterprise IT environments
• Knowledge of identity management tools (IAM solutions)
• Oracle certifications (Fusion / Unifier)
• Experience with automation tools or scripting

Soft Skills

• Strong stakeholder management and communication skills
• Excellent coordination and facilitation abilities
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced, multi-system environment

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