Senior Tech Lead - Contact Center Digital Solutions

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 250,000 - 300,000; Full time

Job summary

A leading banking institution in the UAE is seeking a Contact Center Solutions Senior Technical Analyst to lead IT efforts for digital channels. The role involves ensuring system availability 24/7, managing incidents, and providing technical support. The ideal candidate will have over 10 years of IT experience in a similar role within the banking sector. This position requires excellent communication and troubleshooting skills, as well as expertise in multiple programming languages and databases.

Qualifications

• Minimum 10 years of experience in IT sector in a similar team leading role.
• Worked in any banking sector within IT on digital channels platforms support.

Responsibilities

• Provide technical expertise for IT systems related to Contact Center Solutions.
• Manage vendor service level and quality of development.
• Monitor incidents and ensure resolution within SLAs.
• Oversee technical support for multiple initiatives.

Skills

Linux/Unix OS

SDLC and Methodologies

Teamwork and Team Leading

Java/C++/HTML/Javascript/CSS

SQL/Oracle Database

Troubleshooting

Communication

Root cause analysis

Time Management

Job description

A leading banking institution in the UAE is seeking a Contact Center Solutions Senior Technical Analyst to lead IT efforts for digital channels. The role involves ensuring system availability 24/7, managing incidents, and providing technical support. The ideal candidate will have over 10 years of IT experience in a similar role within the banking sector. This position requires excellent communication and troubleshooting skills, as well as expertise in multiple programming languages and databases.