Senior Team Leader, F&B Service

Kerzner International Management; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Kerzner International Management is seeking a Senior Team Leader, F&B Service at Bab Al Shams Desert Resort. You will oversee daily F&B operations, lead a high-performing team, coordinate with kitchen and other departments to deliver exceptional guest experiences.

Join a luxury five-star environment where training, hospitality standards, HACCP compliance, and guest satisfaction drive every service touchpoint.

Qualifications

• Hotel or Restaurant Management Diploma/ bachelor’s degree or its equivalent.
• HACCP certified
• 2-3 years in similar position in a five-star hotel.
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Organizing for result
• Teamwork
• Effective Communication
• Friendly
• Patient
• Leadership
• Guest oriented, service minded and attention to quality
• Sales acumen
• Dynamic
• Thorough and organized approach

Responsibilities

• Supervise and support F&B team members in their daily tasks and responsibilities.
• Provide training and development opportunities to enhance team performance and service quality.
• Foster a collaborative and positive work environment, promoting teamwork and professional growth.
• Oversee the day-to-day operations of the hotel's food and beverage outlets, including restaurants, bars, room service, and banquets.
• Ensure all procedures and standards are followed, maintaining consistency in service delivery and food quality.
• Monitor and manage inventory and supplies, coordinating with the kitchen and procurement departments as needed.
• Greet and interact with guests to ensure their satisfaction with food and beverage services.
• Address and resolve guest complaints and concerns promptly and professionally.
• Collect and analyze guest feedback to implement improvements and enhance service quality.
• Work closely with the Executive Chef to ensure menus are current, well-balanced, and meet guest expectations.
• Assist in developing and updating beverage menus, including wine lists, cocktail offerings, and specialty drinks.
• Ensure all menu items are prepared and presented according to hotel standards.
• Assist in creating and managing staff schedules, ensuring adequate coverage at all times.
• Maintain accurate records of departmental activities, including guest interactions, incidents, and inventory.
• Prepare reports on F&B performance and present findings to management.
• Conduct regular inspections of F&B areas to ensure cleanliness, organization, and adherence to standards.
• Implement and monitor quality control measures to maintain high service levels and food safety standards.
• Identify areas for improvement and work with team members to develop solutions.
• Serve as a liaison between F&B team members and upper management, ensuring clear and effective communication.
• Coordinate with other departments, such as kitchen, events, and housekeeping, to ensure smooth operations and resolve any inter-departmental issues.
• Lead regular team meetings to discuss goals, updates, and any issues that need addressing.
• Ensure all team members adhere to health and safety regulations and hotel policies.
• Conduct safety training sessions and ensure compliance with local and federal regulations.
• Report any safety concerns or incidents to the appropriate authorities and follow up on corrective actions.
• Supervises outlet staffs in day-to-day operations.
• Ensures evaluation of subordinates, mentoring and identify training needs.

Skills

Leadership

Customer service

Team training

Communication

Guest-focused

Education

Diploma/Bachelor in Hotel/Restaurant Management

Job description

Job description

Senior Team Leader, F&B Service (21367)

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.

About The Role

The Senior Food & Beverage Team Leader is responsible for overseeing the daily operations of the hotel's food and beverage outlets, ensuring exceptional service, managing staff, and maintaining high standards of quality and efficiency. This role involves leading the F&B team, coordinating with the kitchen and other departments, and addressing guest needs to enhance the overall dining experience.

Key Duties and Responsibilities

• Supervise and support F&B team members in their daily tasks and responsibilities.
• Provide training and development opportunities to enhance team performance and service quality.
• Foster a collaborative and positive work environment, promoting teamwork and professional growth.
• Oversee the day-to-day operations of the hotel's food and beverage outlets, including restaurants, bars, room service, and banquets.
• Ensure all procedures and standards are followed, maintaining consistency in service delivery and food quality.
• Monitor and manage inventory and supplies, coordinating with the kitchen and procurement departments as needed.
• Greet and interact with guests to ensure their satisfaction with food and beverage services.
• Address and resolve guest complaints and concerns promptly and professionally.
• Collect and analyze guest feedback to implement improvements and enhance service quality.
• Work closely with the Executive Chef to ensure menus are current, well-balanced, and meet guest expectations.
• Assist in developing and updating beverage menus, including wine lists, cocktail offerings, and specialty drinks.
• Ensure all menu items are prepared and presented according to hotel standards.
• Assist in creating and managing staff schedules, ensuring adequate coverage at all times.
• Maintain accurate records of departmental activities, including guest interactions, incidents, and inventory.
• Prepare reports on F&B performance and present findings to management.
• Conduct regular inspections of F&B areas to ensure cleanliness, organization, and adherence to standards.
• Implement and monitor quality control measures to maintain high service levels and food safety standards.
• Identify areas for improvement and work with team members to develop solutions.
• Serve as a liaison between F&B team members and upper management, ensuring clear and effective communication.
• Coordinate with other departments, such as kitchen, events, and housekeeping, to ensure smooth operations and resolve any inter-departmental issues.
• Lead regular team meetings to discuss goals, updates, and any issues that need addressing.
• Ensure all team members adhere to health and safety regulations and hotel policies.
• Conduct safety training sessions and ensure compliance with local and federal regulations.
• Report any safety concerns or incidents to the appropriate authorities and follow up on corrective actions.
• Supervises outlet staffs in day-to-day operations.
• Ensures evaluation of subordinates, mentoring and identify training needs.

Experience & Educational Requirements

• Hotel or Restaurant Management Diploma/ bachelor’s degree or its equivalent.
• HACCP certified
• 2-3 years in similar position in a five-star hotel.
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Organizing for result
• Teamwork
• Effective Communication
• Friendly
• Patient
• Leadership
• Guest oriented, service minded and attention to quality
• Sales acumen
• Dynamic
• Thorough and organized approach

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.