Senior Specialist, Society Operations, EMEA

CFA Institute; Abu Dhabi; On-site; AED 200,000 - 240,000; Full time

Job summary

A global professional organization in Abu Dhabi seeks a Senior Specialist, Society Operations, EMEA to provide support and training for member societies. The role requires 5+ years of experience and strong project delivery skills. The ideal candidate will excel in a multicultural environment and be fluent in English, with Arabic being a plus.

Benefits

Comprehensive health coverage

Generous leave and time off

Competitive retirement plans

Flexible work options

Wellness, education, and support programs

Qualifications

• 5+ years’ experience in a professional association, membership organisation, business administration, or account management.
• Fluency in English required; Arabic recommended; additional languages a plus.
• Hands-on experience with CRM / database management.

Responsibilities

• Deliver on the society service model in EMEA.
• Support relationship management for 22 EMEA member societies.
• Lead regional implementation of society training.

Skills

Project delivery skills

Excellent communication

Collaboration in multicultural environments

Learning agility

CRM/database management

Education

Bachelor’s degree

Tools

Salesforce

Job description

Overview

Senior Specialist, Society Operations, EMEA

Do you enjoy empowering volunteer leaders and small teams to achieve outsized impact? Are you motivated by using data, technology, and training to strengthen a global network? Would you like to play a pivotal role in supporting CFA societies across EMEA while building your own global career?

At CFA Institute, our Member & Society Relations division works to enable 150+ CFA societies around the world to deliver exceptional value to members and candidates.

As Senior Specialist, Society Operations, EMEA, you’ll be based in Abu Dhabi and provide operational expertise, training, and insights that help societies in the region thrive. You’ll partner closely with society leaders, staff, and colleagues across regions to ensure societies have the tools, processes, and support they need to deliver on our shared mission.

What You’ll Do

• Deliver on the society service model in EMEA: resolve inquiries and escalations, develop and maintain self-service content, and provide training and resources.
• Support relationship management for 22 EMEA member societies, working in coordination with portfolio leads.
• Lead regional implementation of society training, delivering live sessions and contributing to on-demand training resources.
• Manage communications to promote training, technology, marketing, and educational offerings, and create content for platforms such as the Society Leader Hub and knowledge base.
• Prepare reports and conduct ad-hoc analysis that turns society data into actionable insights.
• Facilitate cross-society initiatives and operational best-practice sharing.
• Support Global Relations and Operations colleagues with various special projects and initiatives.

What We’re Looking For

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience in a professional association, membership organisation, business administration, or account management.
• Hands-on experience with CRM / database management (Salesforce ideal), event platforms, and website operations (no coding required).
• Strong project delivery skills: structured, proactive, and metrics / OKR-driven.
• Proven ability to collaborate in multicultural, global, matrixed environments.
• Excellent communication and facilitation skills; able to train and influence a wide range of stakeholders.
• Fluency in English required; Arabic recommended; additional languages a plus.
• Learning agility, curiosity, and adaptability; AI familiarity is a bonus.

Why Join Us

• Play a key role in enabling societies to deliver impact at both regional and global scale.
• Gain exposure to global strategy, cross-regional collaboration, and senior leadership engagement.
• Be part of a supportive, mission-driven organisation that values professional growth, learning, and diversity.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: AED 200,000-240,000 per year. All salary ranges are subject to adjustment based on experience, education, location and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus and a comprehensive medical benefits package.

About CFA Institute

About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well-being, offering industry-leading benefits like:

• Comprehensive health coverage for you and your family
• Generous leave and time off
• Competitive retirement plans
• Flexible work options
• Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.

Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on and .

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities / qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

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