Senior Specialist - Operational Control Centers Governance

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A governmental transportation authority in Dubai seeks a professional to develop governance frameworks and policies for Operational Control Centers (OCCs). The role involves enhancing multimodal mobility efficiency, establishing KPIs, and fostering stakeholder collaboration. Candidates should possess a relevant bachelor's degree and significant experience in governance or transportation engineering. Strong project management and data analysis skills are essential.

Qualifications

• 6 years of experience in the field for Master's degree holders.
• 8 years of experience in the field for Bachelor's degree holders.

Responsibilities

• Develop multimodal mobility governance framework.
• Establish KPIs and evaluate governance policies.
• Conduct training sessions for new governance strategies.
• Collaborate with stakeholders for operational improvements.

Skills

Governance framework development

Stakeholder collaboration

Data analysis

KPI development

Project management

Education

Bachelor’s degree in Business Administration, Governance, Transportation Engineering/Computer/Mechatronics

Job description

JOB PURPOSE

This role aims to develop governance frameworks and policies for Operational Control Centers (OCCs), enhancing the efficiency and effectiveness of multimodal mobility governance to ensure alignment with the strategic goals of the RTA. It seeks to achieve close collaboration with stakeholders to improve return on investment (ROI). This role involves developing maturity assessment models, preparing key performance indicators (KPIs), and fostering partnerships to ensure the smooth operation of multimodal and multi-agency mobility systems.

KEY RESULTS ACCOUNTABILITIES

1. Develop a comprehensive multimodal mobility governance framework for the Consolidated Control Centre (ECCD), ensuring alignment with RTA objectives
2. Develop plans for implementing governance policies and processes across Operational Control Centers (OCCs) and Consolidated Control Centre (EC3)
3. Develop and regularly update the governance policies for the Consolidated Control Centre (ECCD) for multimodal mobility based on the approved governance framework
4. Establish key performance indicators (KPIs) and operational performance indicators (OPIs) to regularly evaluate and ensure the effectiveness of governance policies
5. Develop processes and guidelines for effectively implementing the outcomes of governance policies
6. Produce benefits realization reports that quantify the value and impact of the Operational Control Centers (OCCs)
7. Develop and maintain memoranda of understanding (MoUs), service level agreements (SLAs), and operation level agreements (OLAs) that cover effective multimodal mobility functions
8. Identify the needs and requirements for integrated operations between operational control centers and the Unified Control Center in multimodal mobility operations
9. Evaluate the current operating model of operational control centers and the Unified Control Center (OCCs/ EC3) to identify gaps and opportunities for improvement
10. Develop an integrated operational framework to ensure integration and data exchange between operational control centers and the Unified Control Center for Multimodal Mobility Operations
11. Develop future objectives for operational control centers and create a strategic roadmap for their implementation.
12. Continuously monitor and improve governance and business policies
13. Conduct training sessions and workshops to ensure effective implementation of new governance strategies and practices
14. Promote the integration of innovative technology to enhance operational capabilities and efficiency
15. Provide professional guidance and mentorship to team members
16. Identify and assist in managing internal and external partners who need to develop and update service agreements and memoranda of understanding
17. Design and implement a comprehensive multimodal and multi-enterprise mobility governance training program
18. Participate in potential proof-of-concepts to enhance the functionality and capabilities of operational control centers
19. Review feasibility studies proposed by operational control centers to ensure alignment with strategic objectives and operational efficiency
20. Prepare international benchmark reports for operational center services to ensure the adoption of best practices and continuous improvement
21. Create opportunities for collaboration with local, national, and international companies specialized in enhancing operational control center operations
22. Conduct comprehensive assessments to determine the maturity level of operational control centers and identify areas for improvement
23. Support the development, measurement, monitoring, and updating of operational center maturity objectives. Assist in implementing plans to enhance operational center maturity levels
24. Contribute to the strategic planning process for multimodal mobility operational control centers, ensuring alignment with the overall RTA objectives
25. Manage resources efficiently to improve performance and impact
26. Comply with RTA policies related to partners, customers, suppliers, and employees, and perform duties and responsibilities in accordance with RTA's Code of Ethics
27. Comply with RTA quality standards and requirements
28. Perform duties and responsibilities as instructed and directed by the Department Manager
29. Comply with the health and safety regulations applied by the Roads and Transport Authority

Education

• Bachelor’s degree in Business Administration, Governance, Transportation Engineering/Computer/Mechatronics or any related field from a recognized university.
• 6 years of experience in the field for Master's degree holders. 8 years of experience in the field for Bachelor's degree holders