Senior Specialist - Growth, AD Food Hub

AD Ports Group; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

AD Ports Group's Abu Dhabi Food Hub seeks a Senior Specialist Growth to support the Senior Manager Growth in executing the commercial portfolio. The role ensures continuity, billing integrity, and service quality across tenant, MOUs, concessions, VAS, parking, cold chain, and waste management operations.

The position emphasizes testing the Operations Management System, delivering actionable data, and collaborating with stakeholders to improve processes and ESG outcomes.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
• Minimum 3 years of experience in Logistics, Supply Chain, Free Zones, or Industrial Parks.
• English is mandatory; Arabic is a plus.
• Certification in facilities management, logistics, or contract management is advantageous.

Responsibilities

• Support the Senior Manager Growth in the seamless execution of ADFH’s commercial operational portfolio.
• Ensure operational continuity, contract and billing integrity, and service quality across key functions.
• Test and troubleshoot the Operations Management System, acting as the Control Tower for operational activities.
• Generate data-driven insights to drive facility growth and ESG objectives.
• Prepare regular operational reports and dashboards for senior management.

Skills

English

Arabic

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Job description

Job Description

The Senior Specialist Growth at Abu Dhabi Food Hub (ADFH), part of AD Ports Group’s Economic Cities & Free Zones Cluster, plays a pivotal role in supporting the Senior Manager Growth in the seamless execution of ADFH’s commercial operational portfolio. This role is responsible for ensuring operational continuity, contract and billing integrity, and service quality across critical functions such as tenant , MOUs and concessions, value-added services (VAS), parking operations, cold chain infrastructure, and waste management. The Senior Specialist Growth acts as a key owner of billing accuracy for VAS and other operational revenue streams and is instrumental in testing and troubleshooting the Operations Management System, serving as the Control Tower for these activities. The position requires a strong analytical mindset and attention to detail to generate actionable data and insights that drive the facility’s growth and support its ESG objectives. The Senior Specialist Growth collaborates closely with internal stakeholders to maintain high service standards, ensure compliance, and support the continuous improvement of operational processes. Success in this role is measured by the ability to deliver accurate billing, maintain robust operational controls, and contribute to the strategic growth and sustainability of the Abu Dhabi Food Hub.

Job Description

The Senior Specialist Growth at Abu Dhabi Food Hub (ADFH), part of AD Ports Group’s Economic Cities & Free Zones Cluster, plays a pivotal role in supporting the Senior Manager Growth in the seamless execution of ADFH’s commercial operational portfolio. This role is responsible for ensuring operational continuity, contract and billing integrity, and service quality across critical functions such as tenant , MOUs and concessions, value-added services (VAS), parking operations, cold chain infrastructure, and waste management. The Senior Specialist Growth acts as a key owner of billing accuracy for VAS and other operational revenue streams and is instrumental in testing and troubleshooting the Operations Management System, serving as the Control Tower for these activities. The position requires a strong analytical mindset and attention to detail to generate actionable data and insights that drive the facility’s growth and support its ESG objectives. The Senior Specialist Growth collaborates closely with internal stakeholders to maintain high service standards, ensure compliance, and support the continuous improvement of operational processes. Success in this role is measured by the ability to deliver accurate billing, maintain robust operational controls, and contribute to the strategic growth and sustainability of the Abu Dhabi Food Hub.

Responsibilities

Core Responsibilities

Commercial VAS & Operational Execution

• Coordinate delivery of VAS offerings (e.g., storage, handling, ancillary tenant services), ensuring quality and consistency.


• Identify opportunities to expand or improve VAS based on tenant feedback and utilization data.


• Own end-to‑end billing accuracy for VAS: validate usage/consumption data, ensure correct rate application, and resolve tenant billing disputes.

Billing, Contracts & Revenue Integrity

• Own and ensure the accuracy of billing processes for VAS and other operational revenue streams.


• Monitor contract compliance and integrity, addressing discrepancies and ensuring alignment with agreed terms.


• Collaborate with finance and legal teams to resolve billing or contract-related queries.


• Own end-to‑end billing accuracy for VAS: validate usage/consumption data, ensure correct rate application, and resolve tenant billing disputes.

Operations Management System & Control Tower

• Test and troubleshoot the Operations Management System, acting as the Control Tower for operational activities.


• Take ownership of billing accuracy and integrity across parking, concessions, VAS, and other operational revenue streams — ensuring charges are correctly configured, applied, and invoiced.


• Recommend and implement system improvements to enhance operational efficiency.


• Conduct regular billing audits/reconciliations against contracts and system data to catch and correct discrepancies before invoicing.

Waste Management

Coordinate waste segregation, collection, and disposal in line with municipal and ESG requirements.

• Track waste volumes and diversion rates, supporting ADFH's environmental reporting and ESG Action Plan targets.


• Manage relationships with waste management contractors and ensure SLA compliance.


• Prepare regular operational reports and dashboards for the Senior Manager, Growth and senior management.


• Identify process improvement opportunities across all managed areas to support cost efficiency and service quality.


• Ensure compliance with health, safety, and regulatory requirements across all operational areas

Qualifications

Educational and Technical Qualifications: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

Language Skills

• English (Mandatory)


• Arabic (Good to have)

Years of Experience: 3

Nature of Experience

3 years of experience in in Logistics, Supply Chain, Free Zones, or Industrial Parks

A relevant professional certification (e.g., facilities management, logistics, or contract management) is an advantage.