Senior Solution Architect (Carenet)

Oracle; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading healthcare technology company in the United Arab Emirates seeks a Senior Solution Architect to deliver technical expertise and functional consulting to clients. Candidates should have over 6 years of experience in Healthcare IT and strong skills with Oracle Health technologies. This role requires excellent problem-solving abilities, strong communication skills, and a commitment to quality. The position may require occasional travel and working irregular hours.

Qualifications

• 6+ years of experience in Healthcare IT.
• Experience in Support or Application Managed Services.
• Software implementation experience for at least 3 years.

Responsibilities

• Consult with clients on service line workflow.
• Provide oversight and expertise to stakeholders.
• Troubleshoot and resolve technical issues.

Skills

Analytical skills

Problem-solving skills

Communication

Collaboration

Attention to detail

Customer service

Education

Bachelor's or master's degree in IT, Healthcare or related field

Tools

Oracle Health Powerchart

Carenet modules

Dynamic Documentation

Powerchart

PowerOrders

Powerforms

Iviews

mPages

Discern Rule configurations

Oracle Health Custom Reporting

Job description

As an experienced Senior Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise / consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will also use your solution expertise to bring about Oracle Health’s innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project / investigation.

Your goal is incident resolution, application maintenance and to provide tangible and measurable value outcomes that improve care delivery.

Basic Qualifications

• Bachelor's degree or master’s degree in IT, Healthcare or related field, or equivalent relevant work experience.
• Minimum 6+ years of experience in Healthcare IT, with a strong focus on Carenet (mPage , Phys Doc , nursing integration etc) modules and integrated solution modules.
• Proven experience on Oracle Health Powerchart, Orders, Dynamic Documentation
• Excellent analytical and problem-solving skills
• Strong communication, collaboration and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Meticulous attention to detail and a commitment to quality
• Customer service experience, at least 2 years

Preferred Qualifications

• Experience working with Oracle Health Millennium.
• Experience in technical troubleshooting skills
• Preferred Experience working with : Powerchart ; PowerOrders ; Powerforms ; Iviews ; mPages ; Discern Rule configurations (EKM Rules) ; Oracle Health Custom Reporting (CCL) ; Integrated Carenet modules
• Experience working in Support or Application Managed Services organization.
• Software implementation work experience, at least 3+ years.
• Health care information technology work, at least 3+ years.

Expectations

• Consult with clients on service line workflow and guide them through interdependencies and design decision impacts for Carenet modules.
• Provide solution oversight, direction, and expertise to stakeholders.
• Collaborate with cross-functional teams to design and implement scalable solutions.
• Troubleshoot and resolve technical issues related to Carenet modules.
• Drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients.
• Stay current on involving features, functionalities and best practices
• Mitigate solution risks and issues.
• Lead client meetings and events.
• Drive internal team initiatives.
• Travel need will be based on business (10% - 20%).
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
• Perform other responsibilities as assigned.

Career Level - IC3