Senior Services Manager - Customer Contract Management

Energy Consulting group; Dubai; On-site; AED 293,000 - 441,000; Full time

Job summary

A prominent aerospace company in Dubai is seeking a Customer Program Manager to oversee the Qatar Airways contracts for GE90-100 & GP7200 fleets. The role demands strong leadership in contract management and operational excellence, focusing on customer satisfaction and profitability. Candidates must possess significant experience in customer contract management and strong communication skills. Relocation assistance is provided.

Benefits

Relocation assistance

Qualifications

• Significant experience in Services & Customer Contract Management required.
• Resiliency in Conflict resolution necessary.
• Extensive experience in GE Aviation roles preferred.
• Strong communication skills in English essential.

Responsibilities

• Manage profitability and customer satisfaction for Qatar GE90 and GP contracts.
• Lead execution for Qatar GE90 and GP contracts.
• Assist in sales campaigns for new contracts.
• Resolve customer and commercial issues promptly.
• Lead cross-functional services team effectively.

Skills

Communication skills

Conflict resolution

Leadership ability

Analytical thinking

Education

Master's degree or high school diploma with relevant experience

Job description

Job Description Summary

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

As the Customer Program Manager for the Qatar Airways, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts on GE90-100 & GP7200 Fleet, as well as supporting GE9x EIS readiness until regional CPM for GE9x is positioned. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

In this role, you will:

• Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

This role is critical to ensuring the success of the Qatar GE90-100 & GP7200 programs, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts
• Provide overall leadership for the execution for Qatar GE90 and GP contracts
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues, commercial issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets and Qatar fleet stability.
• Function as liaison between internal organizations and Qatar on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.

Required Qualifications

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience).
• Resiliency in Conflict resolution
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English

Desired Characteristics

• Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: Yes