Senior ServiceNow Delivery Lead

Mullers Solutions 1

Dubai

On-site

AED 420,000 - 660,000

Full time

14 days+

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Job summary

Müller’s Solutions seeks an experienced ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. You will manage delivery teams, align with business goals, and drive continuous improvement across platform operations.

You will lead operations, enhancements, and governance, ensuring SLA/KPI targets are met, releases are well-coordinated, and risks are mitigated. Strong communication with business and IT stakeholders is essential.

Qualifications

Minimum 7–10+ years in Service Delivery with deep ServiceNow knowledge.
Experience overseeing delivery across multiple streams (operations and enhancements).
Proven ability to manage backlogs, prioritize work, and drive continuous improvement.

Responsibilities

Take full responsibility for overall delivery of ServiceNow platform services.
Coordinate releases and deployments with minimal disruption.
Act as escalation point for delivery issues and ensure root cause analysis.
Collaborate with stakeholders to prioritize demands and align with strategic goals.
Lead delivery teams including technical consultants, developers, and QA/support.
Monitor KPIs and SLAs and report progress to stakeholders.
Promote reuse, governance, and standardization across the platform.