Senior ServiceNow Consultant – ITSM/HRSD/ITOM Lead

DXC.technology; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A global technology company in the United Arab Emirates is seeking an experienced professional to lead the design and implementation of ServiceNow solutions across various modules. The ideal candidate will have strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM, along with a solid understanding of ITIL principles. You will collaborate with stakeholders, manage complex projects, and drive continuous improvement initiatives. Join a team that values in-person collaboration while offering a supportive and flexible work environment.

Qualifications

• Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
• Experience in scripting, workflow design, and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
• Excellent communication, stakeholder management, and problem-solving skills.
• Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
• Collaborate with business and IT stakeholders to gather requirements and translate into scalable ServiceNow workflows.
• Apply ITIL framework principles to optimize service management processes within ServiceNow.
• Manage integrations between ServiceNow and external systems.
• Provide technical mentorship to project teams, ensuring quality standards.
• Stay current with ServiceNow platform updates and trends.
• Drive continuous improvement initiatives leveraging ServiceNow functionalities.

Skills

ServiceNow ITSM

ServiceNow HRSD

ServiceNow ITOM

ITIL processes

Scripting

Workflow design

Platform customization

Communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

A global technology company in the United Arab Emirates is seeking an experienced professional to lead the design and implementation of ServiceNow solutions across various modules. The ideal candidate will have strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM, along with a solid understanding of ITIL principles. You will collaborate with stakeholders, manage complex projects, and drive continuous improvement initiatives. Join a team that values in-person collaboration while offering a supportive and flexible work environment.