Senior Service Examiner

Otis Elevator Company; Dubai; On-site; AED 335,000 - 469,000; Full time

Job summary

Otis L.L.C. in Dubai seeks an experienced Supervisor for service field activities, overseeing preventive maintenance, call-backs, repairs, and modernization. The role emphasizes safety, quality, and operational efficiency on-site.

You will guide teams, manage escalations, and ensure adherence to Otis policies while developing skills and maintaining high service standards across client sites.

Qualifications

• Minimum of 10 years of relevant experience in service/maintenance operations in the vertical transportation industry.
• At least 8 years in positions of progressively increasing responsibilities.
• Diploma engineering or equivalent in elevators.

Responsibilities

• Performs preventive maintenance, adjustments, and repairs for Otis products within the assigned area.
• Attends to equipment call-backs and conducts fault finding to return units to service.
• Coordinates with line operators and ensures call backs align with SLAs.
• Supports junior colleagues with operations and provides on-site training.
• Conducts safety audits and enforces OTIS safety guidelines.

Skills

Leadership

Site supervision

Maintenance operations

Vertical transportation

Elevator engineering

Safety compliance

Education

Diploma engineering or equivalent in elevators

Job description

On-Site

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Full time

20167015

Date Posted:

2026-08-12

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview

The role holder is responsible for supervising the service teams carrying out service field activities (preventive maintenance, call back attendance, planned/un planned repair works, modernization etc.), guiding them on operational efficiency, safety processes, managing site escalations. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.

• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area.

• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.

• Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.

• Inspects and recommends corrective actions for rebel/critical units (or units with high call back rate).

• Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.

• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.

• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.

• Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.

• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.

• Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.

• Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users.

Minimum Qualifications

• Minimum of 10 years of relevant experience in service/maintenance operations in the vertical transportation industry

• At least 8 years in positions of progressively increasing responsibilities

• Diploma engineering or equivalent in elevators

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.