Senior Service Engineer

Nathan & Nathan; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable office equipment company in Abu Dhabi seeks a Senior Service Engineer to deliver exceptional customer support for Office & Managed Print Services. The ideal candidate will have strong technical skills, relevant certifications, and experience with Konica Minolta products. Responsibilities include managing service calls, performing repairs, installations, and preventive maintenance tasks. A fully attested degree and UAE driving license are mandatory for applicants.

Qualifications

• Fully attested degree required (home country + UAE).
• Must have a UAE driving license.

Responsibilities

• Manage calls and resolve customer issues in line with SLA agreements.
• Perform diagnostics and repairs on office products and production equipment.
• Carry out installations and software updates.
• Provide guidance to team members on best practices.

Skills

Knowledge of computers and networks

Customer-facing communication skills

Troubleshooting electrical circuits

SafeQ and Papercut PMS certification

Experience with Konica Minolta products

Education

Diploma or Degree in Electrical, Electronics, or Computer Engineering

Job description

About the job Senior Service Engineer

Job Title: Senior Service Engineer - Office Products (MPS)
Location: Abu Dhabi
Industry: Office Equipment / Managed Print Services
Salary: AED 7,000-9,000 per month.

We are seeking a Technical Service Representative (TSR) to support our Office & Managed Print Services (MPS) operations. The roles primary responsibility is to respond to and resolve 1st Level office product support calls and installation tasks reliably and efficiently.

This position involves working across Enterprise and SMB office environments, handling service requests, escalations, hardware and MPS software installations, as well as proactive maintenance through the CSRC remote monitoring tool. The TSR will also collaborate closely with the Field Support team.

Skills and Qualifications

• Diploma or Degree in Electrical, Electronics, or Computer Engineering. Fully attested degree required (home country + UAE)
• Strong knowledge of computers, networks, colour theory, and relevant software applications.
• Proficiency in using multi-meters, reading and interpreting electrical schematics, and troubleshooting electrical circuits.
• Mandatory: SafeQ, Papercut, and Equitrac PMS certification and support experience.
• Experience with Konica Minolta office products mandatory.
• Excellent customer-facing, communication, interpersonal, and time-management skills.
• Strong analytical, logical, and troubleshooting skills.
• Ability to work in a physically active role involving walking, standing, squatting, bending, and driving for over 50% of the workday.
• Commitment to safety, especially when working near electrical components.
• Must have a UAE driving license.

Main Responsibilities

• Deliver outstanding customer service by managing calls and resolving issues in line with SLA agreements to ensure client satisfaction.
• Perform diagnostics, repairs, and maintenance on office products and large-scale production equipment, including electromechanical and troubleshooting tasks.
• Carry out installations, software updates, retrofits, and utilize remote resolution tools.
• Serve as the primary customer contact for maintenance, inventory management, and service-related concerns.
• Provide guidance and support to team members on policies, procedures, and best practices in equipment repair.
• Plan and execute preventive maintenance tasks using remote monitoring tools.