Senior Service Designer — End-to-End CX & Workshops

BrainLake Advertising LLC; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

BrainLake Advertising LLC is seeking an experienced Service Designer / CX Designer to help shape end-to-end customer and service experiences. You’ll analyze how services work today across people, processes, systems, and touchpoints, identify opportunities for improvement, and design how they should work in the future.

This senior, hands-on role requires moving between customer experience, service design, research, workshop facilitation, and business process thinking to turn complex challenges

Qualifications

• 8+ years hands-on experience in Service Design or CX.

Responsibilities

• Conduct research and stakeholder interviews to understand customer needs, behaviours, business objectives, and operational challenges

Skills

Service Design

Customer Experience

Journey Mapping

Workshop Facilitation

Service Blueprints

Process Flows

Stakeholder Communication

Figma

Miro

Tools

Figma

FigJam

Miro

Lucidchart

Job description

BrainLake Advertising LLC is seeking an experienced Service Designer / CX Designer to help shape end-to-end customer and service experiences. You’ll analyze how services work today across people, processes, systems, and touchpoints, identify opportunities for improvement, and design how they should work in the future.

This senior, hands-on role requires moving between customer experience, service design, research, workshop facilitation, and business process thinking to turn complex challenges