Senior Security Engineer – NGFW & DDOS

Help AG, an e& enterprise company; Dubai; On-site; AED 223,200 - 334,800; Full time

Benefits offered by this job

Health insurance

Career progression through challenging projects

Annual flight tickets to home country

Excellent learning opportunities

Flexible/Hybrid working environment

Job summary

Help AG, an e& enterprise company, is seeking a highly skilled Senior Security Engineer in Dubai. The role involves creating procedures, developing processes, and maintaining security systems for clients. Responsibilities include acting as subject matter expert on DDOS and firewall technologies, and ensuring timely incident response.

The ideal candidate should have over 10 years of experience, with strong skills in complex IP networks and customer engagement. The position offers a flexible working environment and numerous growth opportunities.

Qualifications

• 10+ years of industry experience.
• Solid understanding of common services like web and mail.
• Ability to work under pressure and maintain SLAs.

Responsibilities

• Act as SME for DDOS & Firewall technologies.
• Design, deploy, and troubleshoot complex IP networks.
• Provide timely incident response and handle escalations.

Skills

Expert knowledge of complex IP networks

Network Operations / Security Operations experience

Understanding of network security technologies

Excellent customer-facing skills

Excellent communication and listening skills

Decision-making and organization skills

Tools

Firewalls

Intrusion Prevention Systems

Antimalware

Two factor Authentication

Virtual Private Networks

Job description

Help AG is looking for a highly skilled and experienced senior security engineer who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The security engineer will work closely with management, senior engineers, threat analysts, solution architects, other security engineers, and clients to complete high‑profile, critical services to existing managed security service clients.

Key Technologies

• Arbor Peakflow
• Arbor APS/AED
• Fortinet Firewalls
• Palo Alto firewalls & Panorama
• Cisco ASA and Firepower Firewalls
• Juniper Firewalls
• F5 (LTM)

Responsibilities

• Act as SME of DDOS & Firewall technologies for Help AG customers.
• Able to design, deploy, operate, monitor, maintain and troubleshoot complex IP networks and interconnected network security technologies.
• Provide timely response to all incidents, outages and performance alerts.
• Takes responsibility for handling escalated incidents.
• Consult with other technology support groups as part of problem resolution efforts.

Qualifications & Skills

• Should have at least 10+ years demonstrable industry experience.
• Should have Network Operations / Security Operations experience.
• Should have expert and in-depth knowledge of complex IP networks.
• Should have solid understanding of network security technologies, data center traffic flow and advanced troubleshooting techniques.
• Should have demonstrable experience of working in extreme pressure and customer‑facing environments.
• Should have fair understanding of ITIL change management, problem management and incident management.
• Should have experience to work under pressure and with strict SLAs.
• Sound understanding of common services (web, mail, FTP, DNS, etc.), network vulnerabilities and network attack patterns.
• Experience with many/all of the following security controls:
  
  • Firewalls
  • Intrusion Prevention Systems
  • Antimalware
  • Two factor Authentication
  • Sandboxing
  • Virtual Private Networks
  • Firewall Rules Auditing
• Self‑motivated and a professional attitude.
• Excellent customer‑facing skills.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision‑making skills, be very organized and detail oriented.
• Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.
• Judgment, decision making, cooperation, sensitivity to others, technical problem‑solving, system troubleshooting, and business writing.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Annual flight tickets to home country.
• Excellent learning and development opportunities.
• Flexible/Hybrid working environment.
• Inclusive and diverse working environment.
• Open door policy

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in February 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor‑agnostic, trustworthy, independent, and cybersecurity focused. With best‑of‑breed technologies from industry‑leading vendor partners, expertly qualified service delivery teams and a state‑of‑the‑art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.