Senior Sales Manager, CIS - Leisure

RAFFLES; Dubai; Presencial; AED 420.000 - 600.000; Jornada completa

Descripción de la vacante

Raffles The Palm invites applications for a Senior Sales Manager CIS Leisure. You will oversee CIS market accounts, monitor performance, analyze market trends, and develop tailored sales strategies to drive revenue and market share.

The role involves building long-term relationships with corporate leisure, wholesale, travel trade, and strategic partners. You will lead market development, engage with key clients, and coordinate with the sales team to convert opportunities while upholding Raffles

Formación

• Minimum 3 years of sales experience, preferably in international luxury hotels.
• Degree/diploma in Hotel Management or Business Administration.
• Strong knowledge of Opera & Microsoft Office.
• Fluency in Russian is essential; English proficiency preferred.

Responsabilidades

• Prepare and contribute to annual revenue budgets.
• Develop and implement targeted CIS Leisure sales strategies.
• Build and maintain relationships with key accounts and partners.
• Conduct sales calls, site inspections, and participate in industry events.

Conocimientos

Russian language

English language

Opera PMS

MS Office

Sales experience

Educación

Hotel Management or Business Administration degree

Herramientas

Opera

MS Office

Descripción del empleo

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a strong Senior Sales Manager CIS Leisure strong Reporting to the Assistant Director of Sales Director of Sales this role is responsible for overseeing the performance and development of CIS market accounts by monitoring production analyzing market trends identifying new business opportunities and implementing targeted sales strategies to drive revenue growth and increase market share The role also involves building and maintaining strong long-term relationships with key corporate leisure wholesale travel trade and strategic partner accounts both locally and internationally to ensure continuous account development client engagement and business conversion At Raffles the Senior Sales Manager CIS Leisure plays a vital role in strengthening our presence in key international markets and developing meaningful partnerships that drive business growth This role requires a commercially driven proactive and relationship-focused professional who can identify new business opportunities nurture existing accounts and implement tailored sales strategies to maximize revenue Through strong market knowledge strategic planning and a commitment to excellence the Senior Sales Manager will contribute to the continued success of Raffles The Palm while upholding the exceptional service standards and elegance that define the Raffles experience.

KEY ROLES & RESPONSIBILITIES

FINANCIAL

• To assist during preparation of the yearly revenue & expense budget
• To actively contribute to the Department s financial and administrative activities to ensure that yearly revenue budgets are surpassed

ADMINISTRATIVE

• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules sales call reports and monthly reports to the DOS
• To participate in preparing the sales action plans attend sales meetings develop new ideas such as special packages programs promotional activities undertaken by sales department F amp B spa and other hotel revenue centres
• To work closely with the sales team in the preparation of personal sales goals on a monthly quarterly and annual basis and to complete a report and analysis at the end of each month

OPERATIONAL

• To respond to all inquiries within 24 hours
• To set up appointments and make personal sales calls telemarketing and site inspections to all existing and potential accounts
• To entertain decision makers of accounts in the F amp B outlets of the hotel and to take part in promotional activities with them
• To follow up on lost business and bring information about them to the knowledge of the department superior
• To negotiate with all customers and send out offers contracts regarding individual and group business
• To contribute to following the conversion ratio of the Group Department
• To be aware of all market trends and share it to team so that a collective action can be implemented
• To plan and arrange business trips to expand market awareness of the brand in key source markets
• To attend the international fairs roadshows maintain and build strong relations during these events
• To consistently interact with key clients focusing on high profile guests
• To maintain an efficient customer database system OPERA this is essential in generating sales activities report
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
• To seek out and target new customers new sales opportunities and initiate action plan to secure new business for the Hotel
• To assist Credit Department in following up all outstanding balances of accounts in a timely manner
• To come prepared on weekly Sales and Revenue meetings
• To build and maintain good relations with all Accor Regional and Global Sales Offices
• To be aware of all fire health safety emergency and security procedures in the hotel
• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time
• To adhere to the Department and Hotel's standard operating procedures SOP s
• To ensure strict confidentiality of information in the Department and Hotel
• To carry out duties projects and other assignments as required by DOS

QUALIFICATIONS

• Minimum 3 years experience in a sales position, preferably at an international 5-star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in Russian, written & spoken is a must
• Fluency in English and other languages, written and spoken, is preferred

PERSONAL ATTRIBUTES

• Good understanding of luxury market
• Good understanding of all hotel departments
• Professional sales and presentation skills
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A team player with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Managerial / Leadership skills
• Self‑motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro‑active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi‑task
• SELF? AND ABOVE ALLEmbrace the Raffles brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected.