Senior Sales Engineer

Midis Group; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading technology company is seeking a Senior Sales Engineer in Dubai to drive sales opportunities and ensure customer satisfaction through technical presentations and solution designs. The ideal candidate will have a Bachelor's degree in a relevant field and at least 6 years of experience in technical sales. This role requires strong relationship management skills and the ability to collaborate with various internal teams.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science or related field.
• At least 6 years of relevant experience in sales engineering or technical sales.

Responsibilities

• Drive sales opportunities through technical presentations and demonstrations.
• Assist in deployment and implementation of solutions post-sale.
• Deliver customer training sessions and create user documentation.
• Collaborate with teams to qualify opportunities and present solutions.

Skills

Technical sales

Customer relationship management

Solution design

Presentations

Technical documentation

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

Job description

Job Title

Senior Sales Engineer

Job Scope

The Senior Sales Engineer is accountable for driving sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post-sale. S/He collaborates with internal teams to provide feedback, address customer needs, and identify upselling opportunities to enhance customer adoption and ROI.

Main Duties and Responsibilities

• Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
• Participate in technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
• Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
• Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
• Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
• Provide technical product enablement and mentoring to channel and internal resources;
• Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
• Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
• Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
• Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
• Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
• Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
• Identify opportunities for upselling or cross-selling, driving additional revenue streams.

Position Requirements

Education

Bachelor’s degree in Computer Engineering, Computer Science or any other related field.

Experience

At least 6 years of relevant experience