Senior Sales Account Coordinator

DSM-Firmenich AG; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

dsm-firmenich in Dubai, UAE, is seeking a Senior Sales Account Coordinator to support the Sales team through the Project-to-Order process. You will assist Account Managers, coordinate customer projects, and maintain accurate commercial data in SAP and Excel.

In this role you will act as liaison between customers and internal stakeholders, manage sample orders, analyze data, and help drive efficient, compliant commercial operations across the business unit. Fluent English required; Arabic a plus.

Qualifications

• 3–5 years of experience in commercial assistance, sales support, project coordination, or administrative support roles.
• Strong SAP and IT skills, Excel and PowerPoint to support daily operations.
• Fluent English communication; Arabic is a plus.

Responsibilities

• Support the Sales team throughout the Project-to-Order process by coordinating customer projects and assisting Account Managers.
• Coordinate and support commercial activities before and after sales, including project coordination, pricing, product library maintenance, sales tracking and profitability analysis.
• Act as liaison between customers and internal stakeholders, ensuring effective communication and timely project execution.
• Maintain accurate customer and project data in dsm-firmenich systems, recording customer-specific commercial conditions and following processes.
• Analyze business and project data, generate reports, monitor processes, and implement corrective actions to improve efficiency.
• Provide daily SAP/IT end-user support and deliver training on new tools and major updates.

Skills

Fluent English

Education

Bachelor's degree or equivalent

Tools

SAP

Excel

PowerPoint

Job description

Job Title: Senior Sales Account Coordinator

Work Location: Dubai, UAE

As a Senior Sales Account Coordinator in the Fine Fragrance Experience team within our Perfumery & Beauty Business Unit, you will play a key role in supporting the Sales team throughout the Project-to-Order process. You will assist Account Managers in achieving objectives aligned with defined strategies, coordinate customer projects, and build strong customer relationships. You will also ensure commercial data is consistently updated, manage sample orders, and use SAP and Excel to track and control related activities, ensuring smooth and efficient commercial operations.

Key Responsibilities

• Support the Sales team throughout the Project-to-Order process by coordinating customer projects, assisting Account Managers in achieving commercial objectives, and building strong customer relationships that contribute to business growth.


• Coordinate and support commercial activities before and after sales, including project coordination, pricing, product library maintenance, sales tracking, profitability analysis, and preparation of all project-related materials and documentation.


• Act as a key liaison between customers and internal stakeholders, particularly Sales and Product Development, ensuring effective communication, alignment, and timely project execution.


• Maintain accurate customer and project data within dsm-firmenich systems, ensuring proper recording of customer-specific commercial conditions, compliance with established processes, and effective project follow-up.


• Analyze business and project data, generate reports using predefined templates, monitor operational processes, and identify and implement corrective actions to improve efficiency and data accuracy.


• Serve as a systems and tools superuser by providing daily support to end users, delivering training on new tools and major updates, promoting best practices, and collaborating with global system owners on issues, improvements, and user adoption.

We offer

• Empowerment to make meaningful contributions while upholding ethical standards and taking ownership of your work.


• Recognition and celebration of your achievements and the impact of your contributions.


• Opportunities for professional growth and career advancement within an innovative organization that values initiative and continuous improvement.


• Exposure to world-renowned brands and customer-focused projects, helping transform ideas into impactful commercial solutions.


• Responsibility and accountability in living our company values and supporting sustainable business practices.


• A flexible and collaborative work environment that encourages autonomy, accountability, and ownership of outcomes.

You bring

• A Bachelor's degree or equivalent qualification, combined with 3–5 years of experience in commercial assistance, sales support, project coordination, or administrative support roles.


• In-depth knowledge of commercial and sales processes, combined with strong SAP and IT skills, particularly Excel and PowerPoint, to support efficient daily operations.


• A solid understanding of business operations and an analytical mindset, enabling you to interpret data, generate reports, and support informed commercial decision-making.


• Strong organizational skills, attention to detail, and the ability to coordinate multiple projects and priorities while ensuring accuracy and timely execution.


• The ability to develop and maintain effective working relationships with internal stakeholders and customers, primarily in a back‑office support capacity.


• Fluent English communication skills, both written and verbal; Arabic is a plus.

About Dsm-firmenich

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.