Senior Project Manager - Customer Care & Billing Merger & Upgrade

Duncan & Ross; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology consulting firm in Abu Dhabi is seeking an experienced program manager to oversee the Customer Care & Billing Merger & Upgrade. The ideal candidate will have strong knowledge of ecosystem integration projects and experience with CC&B upgrades, along with relevant project management certifications. Responsibilities include managing timelines, execution plans, and customer satisfaction throughout the program.

Qualifications

• Strong knowledge of complex ecosystem integration projects and experience in CC&B upgrades is essential for this role.
• PMP Prince 2 Or Similar Project Management certifications.

Responsibilities

• Oversee the Customer Care & Billing (CC&B) Merger & Upgrade as a multi-phase program ensuring alignment with enterprise goals and timelines.
• Manage program execution with a focus on interdependencies across multiple projects and system reintegration while maintaining customer satisfaction.
• Ensure that acceptance criteria for the merger and upgrade are met.
• Track detailed execution plans from vendors and third parties and proactively remediate risks.
• Manage workstream PMs & Leads.

Job description

Responsibilities

• Oversee the Customer Care & Billing (CC&B) Merger & Upgrade as a multi-phase program ensuring alignment with enterprise goals and timelines.
• Manage program execution with a focus on interdependencies across multiple projects and system reintegration while maintaining customer satisfaction.
• Ensure that acceptance criteria for the merger and upgrade are met.
• Track detailed execution plans from vendors and third parties and proactively remediate risks.
• Manage workstream PMs & Leads.

Experience Required

• Strong knowledge of complex ecosystem integration projects and experience in CC&B upgrades is essential for this role.
• PMP Prince 2 Or Similar Project Management certifications.

Vertical

Technology