Senior Program Manager|Payments, Payment Business Operations MEA

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company based in Dubai is seeking a Senior Program Manager to drive customer incentivization strategies across multiple markets. The role involves collaborating with banks and financial partners, analyzing program performance, and leading cross-functional teams to enhance digital commerce experiences. Ideal candidates should have significant project management and data analysis experience. This position offers a unique opportunity to influence innovation in payment solutions.

Qualifications

• 5 years of working cross-functionally with tech and non-tech teams.
• 5 years of program or project management experience.
• Experience using analytical tools for conducting data analysis.

Responsibilities

• Design and execute customer incentivization programs.
• Manage relationships with financial partners.
• Analyze program performance and provide recommendations.

Skills

Cross-functional collaboration

Project management

Data analysis

Customer segmentation

Tools

SQL

Job description

Join a dynamic payments organization thats revolutionizing digital commerce across the Middle East and Africa. As a Senior Program Manager for our Payment Services team youll shape customer incentivization strategies across 8 countries collaborating with banks and financial partners to create seamless payment experiences. This role offers an opportunity to drive significant impact through innovative payment solutions and promotional programs that enhance the digital commerce experience for thousands of merchants.

Key Job Responsibilities

• Design and execute customer incentivization programs including bank partnerships and promotional campaigns
• Develop and implement program strategies that align with business objectives and market needs
• Manage relationships with financial partners to create and execute marketing initiatives
• Lead crossfunctional teams to deliver promotional campaigns and track their effectiveness
• Analyze program performance and provide data-driven recommendations for optimization
• Create and maintain standard operating procedures for program execution
• Oversee budget allocation and utilization for promotional campaigns
• Develop and present performance metrics to leadership teams

A Day in the Life

Youll start your day reviewing program performance metrics and coordinating with banking partners on upcoming promotions. You might join a strategy session with marketing teams to plan campaign visibility then work with analytics teams to measure program effectiveness. Your afternoon could involve presenting program results to leadership or collaborating with customer support to enhance user experience.

About the Team

Our Payment Services team operates at the intersection of technology and financial services serving over 3000 merchants across multiple markets. We’re a diverse group of professionals focused on creating innovative payment solutions while maintaining the highest standards of security and customer experience.

Qualifications

• 5 years of working cross functionally with tech and nontech teams experience
• 5 years of program or project management experience
• 5 years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience with customer segmentation profiling and targeting
• Experience gathering and analyzing large amounts of data and delivering business improvements.

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Required Experience

Manager