Senior Product Specialist, Jewellery Machinery & Tech Support

Black and Grey; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Black & Grey is seeking an experienced Product Specialist / L3 Engineer in Dubai to take technical ownership of jewellery manufacturing machinery and provide advanced support. You will lead complex troubleshooting, installations, and OEM coordination while training L1/L2 engineers.

The role requires 4–6+ years in technical service, strong diagnostic skills, and a customer-focused approach. Travel to client sites for installations and support is expected.

Qualifications

• Diploma or Bachelor’s degree in Mechanical, Electrical, Electronics, Mechatronics or related engineering discipline.
• 4–6+ years of relevant experience in technical service, field service, product support, or machinery maintenance.
• Strong hands-on expertise in mechanical, electrical, electronic, and electromechanical troubleshooting.
• Experience with jewellery manufacturing machinery and ancillary systems is highly preferred.

Responsibilities

• Take end-to-end technical ownership of assigned products, including installation, application support, troubleshooting, performance monitoring, and technical resolution.
• Handle installation, servicing, troubleshooting, and technical support for polishing machines, rolling mills, ultrasonic/steam cleaners, filtration systems, furnaces, magnetic polishers, and similar equipment.
• Diagnose complex mechanical, electrical, electronic, and electromechanical issues and provide effective technical solutions.
• Train, mentor, and guide L1/L2 service engineers to strengthen technical capabilities and troubleshooting skills.
• Develop and maintain SOPs, troubleshooting guides, service reports, technical documentation, and knowledge-base materials.

Skills

Technical Support

Troubleshooting

Field Service

Customer facing

Training & mentoring

Root Cause Analysis (RCA)

Documentation

Education

Mechanical, Electrical, Electronics, Mechatronics

Job description

Black & Grey is seeking an experienced Product Specialist / L3 Engineer in Dubai to take technical ownership of jewellery manufacturing machinery and provide advanced support. You will lead complex troubleshooting, installations, and OEM coordination while training L1/L2 engineers.

The role requires 4–6+ years in technical service, strong diagnostic skills, and a customer-focused approach. Travel to client sites for installations and support is expected.