L3 Product Engineer for Jewellery Machinery

Black & Grey HR Consultancy FZE; Abu Dhabi; On-site; AED 279,000 - 391,000; Full time

Benefits offered by this job

Salary plus Benefits

Job summary

Black & Grey HR Consultancy FZE in Dubai is seeking an experienced Product Specialist / L3 Engineer to take technical ownership of assigned jewellery manufacturing products and provide advanced technical support across related equipment.

You will troubleshoot complex issues, lead installations and commissioning, train L1/L2 engineers, and contribute to continuous improvement through documentation, RCA, and performance metrics.

Qualifications

• Diploma or Bachelor’s degree in Mechanical, Electrical, Electronics, Mechatronics or related engineering discipline.
• 4–6+ years of relevant experience in technical service, field service, product support, or machinery maintenance.
• Strong hands-on expertise in mechanical, electrical, electronic, and electromechanical troubleshooting.

Responsibilities

• Take end-to-end technical ownership of assigned products, including installation, application support, troubleshooting, performance monitoring, and technical resolution.
• Handle installation, servicing, troubleshooting, and technical support for polishing machines, rolling mills, ultrasonic/steam cleaners, filtration systems, furnaces, magnetic polishers, and other jewellery manufacturing equipment.
• Diagnose complex mechanical, electrical, electronic, and electromechanical issues and provide effective technical solutions.
• Support customer sites during complex breakdowns, installations, commissioning, and technical escalations.
• Train, mentor, and guide L1/L2 service engineers, strengthening their technical capabilities and troubleshooting skills.
• Develop and maintain SOPs, troubleshooting guides, service reports, technical documentation, and knowledge-base materials.
• Drive service performance improvements by enhancing First-Time Fix Rate, reducing repeat breakdowns, and improving overall service quality.
• Lead AMC and CPS activities, identifying opportunities for service contracts, spare parts, consumables, and other technical support requirements.
• Coordinate with OEMs and technology partners on technical escalations, warranty matters, spare parts, product issues, and advanced troubleshooting.
• Conduct Root Cause Analysis for recurring technical issues and recommend corrective and preventive actions.
• Drive technical improvements, process optimization, equipment reliability, and product enhancement initiatives.
• Maintain accurate records and reports covering technical issues, RCA, product performance, training activities, service KPIs, and improvement initiatives.
• Travel to customer locations as required for installations, troubleshooting, technical support, and product-related activities.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Electromechanical systems

Customer facing

Training mentoring

Root Cause Analysis

OEM coordination

Installation commissioning

Education

Diploma or Bachelor's in Mechanical, Electrical, Electronics, Mechatronics

Tools

Testing equipment

Job description

Black & Grey HR Consultancy FZE in Dubai is seeking an experienced Product Specialist / L3 Engineer to take technical ownership of assigned jewellery manufacturing products and provide advanced technical support across related equipment.

You will troubleshoot complex issues, lead installations and commissioning, train L1/L2 engineers, and contribute to continuous improvement through documentation, RCA, and performance metrics.