Senior Personal Banking Advisor - UAE National Only

Mashreq; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Ras al-Khaimah is seeking a customer service representative to enhance client satisfaction over the phone. The role requires interacting with customers to address banking needs, resolve issues promptly, and convert sales opportunities. Ideal candidates should be university graduates with 1-3 years of experience, bilingual, and possess excellent communication and listening skills.

Qualifications

• 1 - 3 years experience in a customer service role.
• Computer literate with strong communication abilities.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Bilingual

Excellent communication skills

Strong listening skills

Customer focused

Education

University Graduate with finance/banking or maths component

Job description

To delight internal and external customers over the telephone.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Qualifications

• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• 1 - 3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.