Senior Partner Performance Associate

Careem; Dubai; Hybrid; AED 200,000 - 300,000; Full time

Job summary

A leading technology company in Dubai is seeking an Operations Specialist for its Food Operations team. The role involves managing daily operations, improving key performance metrics, and collaborating across departments. Candidates should have a background in business or data analytics and strong SQL skills. The company offers a dynamic work environment with opportunities for professional growth.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Flexibility to work remotely

Qualifications

• 3+ years of experience in an Operations role.
• Strong skills in SQL and spreadsheets.
• Experience with BI tools like Tableau is a plus.

Responsibilities

• Manage and optimize daily food operations.
• Track, analyze, and improve performance metrics.
• Collaborate with cross-functional teams to achieve goals.
• Use data to guide decision-making and improve processes.
• Manage stakeholders to enhance customer experience.

Skills

Operations management

SQL

Data analysis

Problem-solving

Team collaboration

Education

Bachelor’s or Master’s degree in Business, Engineering, or Data Analytics

Tools

Tableau

Job description

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Overview

As part of the Food Operations team, you will play a key role in ensuring a seamless experience for our customers, partners, and captains. You’ll drive operational excellence by managing daily activities, enhancing KPIs, leveraging data insights, and collaborating across teams to continuously improve Careem’s food delivery journey.

Responsibilities

• Daily Food Operations: Manage and optimize day-to-day operations, ensuring smooth experiences for customers, captains, and partners while quickly addressing real-time issues.
• Performance & KPIs: Track, analyze, and improve critical metrics such as reliability, delivery times, and overall service quality.
• Cross-Team Collaboration: Work closely with training, commercial, and supply teams to align on goals and deliver exceptional results for all stakeholders.
• Data & Insights: Use SQL, spreadsheets, and BI tools (e.g., Looker) to analyze large datasets, build reports, and create dashboards that guide data-driven decision-making.
• Stakeholder Management: Partner with internal and external stakeholders to identify growth opportunities and improve the end-to-end customer experience.
• Continuous Improvement: Drive process improvements by combining data analysis with on-ground operations, ensuring proactive customer experience enhancements.

Qualifications

• 3+ years of experience in an Operations role (preferred).
• Bachelor’s or Master’s degree in Business, Engineering, or Data Analytics from a reputable institution.
• Strong skills in SQL and spreadsheets; experience with Tableau is a plus.
• Ability to thrive in fast-paced, complex operational environments with tight deadlines.
• Problem-solving mindset with strong troubleshooting abilities.
• Analytical thinker with the ability to extract actionable insights from large datasets.
• Collaborative, proactive, and eager to learn and share knowledge.

Benefits

• We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.