Senior Operations Specialists

American Home Assurance Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance firm in Dubai is seeking an Operations Executive to enhance customer service and manage policy servicing activities. The ideal candidate will have experience in general insurance operations, strong communication skills, and proficiency with NAVINS and Salesforce systems. Join a dynamic team dedicated to delivering exceptional service while fostering your professional growth.

Benefits

Comprehensive benefits package

Professional development opportunities

Supportive work environment

Qualifications

• High School Diploma or GED; some college preferred.
• Experience in general insurance operations is essential.
• Completion of assigned trainings within the designated time frame.

Responsibilities

• Perform Policy Servicing activities supporting business distribution.
• Provide exceptional customer service to policyholders and brokers.
• Serve as the primary contact for NAVINS-related queries.

Skills

Strong PC skills

Effective communication skills

Organizational skills

Multitasking ability

Problem-solving skills

Education

High School Diploma or GED; some college preferred

Tools

NAVINS

Salesforce

Job description

Operations Executive

At AIG, we are reimagining the way we help customers manage risk. Join us as an Operations Executive to contribute to this transformation. This role offers an opportunity to grow your skills and experience as a valued team member.

Make your mark in Operations

AIG's underwriting teams help find insurance solutions across various sectors including Financial Lines, Property & Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are transforming our operating model and reshaping our roles and career pathways to unlock each colleague's full potential, empowering our people to grow as insurance professionals and deliver greater value to our customers and AIG.

How you will create an impact

You will be responsible for performing Policy Servicing activities supporting business distribution and internal support functions in line with departmental SOPs. Providing exceptional service to AIG UAE's customers, brokers, producers, and partners will be key.

What you'll need to succeed

Qualifications & Education:

• High School Diploma or GED; some college preferred.

Experience:

• Experience in general insurance operations.

Training:

• Completion of assigned trainings through Talent Connection within the designated time frame, ensuring all operations are within AIG's scope of business.
• Completion of trainings assigned by the line manager.

Knowledge:

• Strong PC skills and ability to use multiple programs simultaneously.
• Ability to multitask effectively.
• Effective communication skills (written, verbal, active listening).
• Organizational, time management, and prioritization skills.
• Follow-through skills and adaptability to meet client and department needs.
• Ability to work independently and collaboratively.
• Strong knowledge of database systems and reporting tools, with hands-on experience in NAVINS & Salesforce systems.

Job Accountabilities

• Perform Policy Servicing activities supporting business distribution and internal functions in line with SOPs.
• Serve as the primary contact for NAVINS-related queries regarding new business, endorsements, and cancellations.
• Lead and participate in UAT for NAVINS enhancements and liaise with IT or vendors for system improvements.
• Coordinate with Shared Services to ensure policy bookings comply with underwriting and regulatory standards.
• Provide exceptional customer service to policyholders, brokers, intermediaries, and internal teams.
• Act as the operations point of contact for high-value accounts, delivering customized services.
• Recommend automation or workflow improvements based on bottlenecks or team feedback.
• Provide backup support to team members.

Additional Responsibilities

• Achieve a target of 97% for operational tasks and responsibilities.
• Ensure processing turnaround times and SLA adherence for policy transactions.

Communication and Working Relationships

• Collaborate with internal departments to meet daily operational needs.
• Engage with external clients, brokers, and policyholders for policy servicing and sales opportunities.

Key Competencies

• Ability to prioritize and manage workload effectively.
• Service-oriented with a positive attitude.
• Proficient in multitasking across product lines and activities.
• Ability to work under pressure, independently, and in teams.
• Excellent time management, accuracy, and attention to detail.
• Strong interpersonal and people management skills.

Additional Information

We value in-person collaboration to foster a supportive, connected environment. Our Total Rewards Program offers comprehensive benefits focused on health, wellbeing, financial security, and professional development.

At AIG, we are committed to diversity and inclusion, respecting all backgrounds and perspectives. We provide equal opportunities and reasonable accommodations for applicants and employees with disabilities. For accommodations, please contact us via email.

#AIGPP

Functional Area: OP - Operations

Required Experience: Senior IC