Senior Operations Executive (Services)

Prypco; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Prypco in Dubai seeks an experienced Operations and Finance professional to own the end-to-end invoicing cycle, oversee reconciliations, and manage agent and partner commissions. You will ensure on-time payments and accurate financial flows across CRM and accounting records.

You will coordinate with government departments, banks, and vendors, maintain data quality in CRM, handle escalations, and push for root-cause fixes using metrics.

Qualifications

• 6+ years in operations, finance operations or blended ops role (ideally in real estate, proptech, fintech or professional services).
• Practical financial operations experience - invoicing, reconciliations, collections or commissions.
• Advanced Excel or Google Sheets: pivot tables, lookups, conditional logic and building a working model without help.
• Hands-on CRM experience (Salesforce preferred).
• A track record of improving a process with numbers attached (time saved, efficiency gains).

Responsibilities

• Own the end-to-end invoicing cycle: tracking invoices, tracking collections, chasing overdue payments and keeping ageing under control; ensuring vendors are paid on time.
• Run monthly reconciliations across CRM and accounting records and investigate variances.
• Process agent and partner commissions accurately and on schedule, including verification against signed agreements.
• Manage supplier and vendor payments - validating documentation, tracking approvals and maintaining a clean payables position.
• Own a defined set of operational processes end to end, including the documentation, the SLAs and handoffs between teams.
• Coordinate with external parties - government departments, PRO service providers, banks, developers and vendors - to move cases forward.
• Maintain data quality in the CRM and operational trackers so reporting can actually be trusted.
• Handle escalated client issues and see them through to a closed outcome.
• Track complaint themes and turnaround times and use them to push for the underlying fix rather than repeat firefighting.

Skills

Analytical mindset

Process improvement

Tools

Excel/Google Sheets

Salesforce

Job description

• Own the end-to-end invoicing cycle: tracking invoices, tracking collections, chasing overdue payments and keeping ageing under control, ensuring vendors are paid on time.
• Run monthly reconciliations across CRM and accounting records and investigate any variances.
• Process agent and partner commissions accurately and on schedule, including verification against signed agreements.
• Manage supplier and vendor payments - validating documentation, tracking approvals and maintaining a clean payables position.

Operations and process

• Own a defined set of operational processes end to end, including the documentation, the SLAs and the handoffs between teams.
• Coordinate with external parties - government departments, PRO service providers, banks, developers and vendors - to move cases forward.
• Maintain data quality in the CRM and operational trackers so reporting can actually be trusted.
• Handle escalated client issues that front-line teams cannot resolve and see them through to a closed outcome.
• Track complaint themes and turnaround times and use them to push for the underlying fix rather than repeat firefighting.

What we're looking for

• 6+ years in operations, finance operations or a blended ops role, ideally in real estate, proptech, fintech or professional services.
• Practical financial operations experience - invoicing, reconciliations, collections or commissions. You should be comfortable being asked why a number doesn't tie out.
• Advanced Excel or Google Sheets: pivot tables, lookups, conditional logic and building a working model without help.
• Hands-on CRM experience (Salesforce preferred)
• A track of improving a process with numbers attached: time saved - ... etc