Senior Officer - Events & Entertainment

WhiteCrow Research; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. invites applications for a Senior Officer - Events & Entertainment in Dubai. The role oversees opening/closing venues, coordinating performances, and ensuring safety, SOP compliance, and smooth guest interactions across departments.

You will liaise with performers, crew, and clients, maintain confidentiality, and drive process improvements in a dynamic event setting at our client’s entertainment venues in the UAE.

Qualifications

• Open/close venue, sign in/out cast and crew, monitor start-up/shut-down procedures (SOPs)
• Coordinate production plans and direct performers and stage crew during rehearsals and performances
• Support the Supervisor in event documentation, including nightly FYIs and status reports
• Monitor performances for show quality, safety, and SOP compliance
• Communicate pertinent information across and within departments
• Act as the first point of contact for guest situations in a positive and professional manner
• Maintain confidential information
• Execute and maintain policies, procedures, and processes for the function/department and review/update regularly
• Maintain relevant electronic systems to improve efficiency of processes
• Interface with DPR's clients professionally
• Act as main contact for entertainment venues and performers during shows and events
• Monitor event logistics to ensure compliance with Motiongate Entertainment Department rules
• Adapt to an ever-changing work environment

Responsibilities

• Open/close venue operations and supervise cast/crew
• Direct performers and stage staff during shows and rehearsals
• Assist with event documentation and reporting
• Oversee safety and SOP adherence backstage and on stage
• Coordinate cross-department communications
• Resolve guest incidents with professionalism
• Maintain confidentiality of sensitive information
• Uphold policies and streamline processes

Skills

Event management

Guest relations

Communication

SOP compliance

Production coordination

Safety monitoring

Education

Bachelor or Theatre Degree

High School Diploma

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

As a Senior Officer - Events & Entertainment, you will be responsible for...

• Performing the duties of opening and/or closing the venue or area, including signing in/out cast and crew and monitoring start-up/shut-down procedures. Monitoring all rehearsals, performances, and backstage areas for show quality, safety, and SOP compliance.
• Coordinating production plans and directing the activities of performers and stage crew during rehearsals and performances.
• Supporting the Supervisor in event documentation, including nightly FYIs and status reports.
• Monitoring performances on stage, backstage, and in green rooms for show quality, safety, and SOP compliance.
• Communicating pertinent information across and within departments.
• Acting as the first point of contact for addressing guest situations in a positive and professional manner.
• Maintaining confidential information.
• Executing and maintaining policies, procedures, and processes for the respective function/department and ensuring that existing ones are reviewed and updated as part of the continuous process improvement initiative.
• Maintaining relevant electronic systems to improve the efficiency and effectiveness of existing processes.
• Interfacing with DPR's internal and external clients in a professional and courteous manner.
• Acting as the main contact for entertainment venues and performers during shows and events while relaying information to resolve any issues that arise.
• Monitoring event logistics to ensure that all entertainment elements comply with the rules and regulations established by the Motiongate Entertainment Department.
• Adapting to an ever-changing work environment.

What you already have...

• High School Diploma – Event/theatrical/theme park experience preferred.
• Bachelor or Theatre Degree
• 1 - 2 year experience in theme parks and/or professional theatre
• 3 - 5 years minimum experience in theme parks and/or a professional theatre