Senior Officer, Digital Sales & Solutions (UAE National Only)

Mashreq; United Arab Emirates; On-site; AED 48,000 - 72,000; Full time

Job summary

Mashreq seeks a Fresh Graduate to support corporate digital banking initiatives, creating impactful marketing content and conducting market research. You will work on web, mobile banking, and API channels, contributing to customer experiences and channel transformation within Corporate Banking.

The role offers exposure to digital banking, business analysis, and cross-functional collaboration with fintech partners, building a foundation for a career in financial services.

Qualifications

• Fresh graduates with interest in digital banking, fintech or financial services.
• Strong analytical and research abilities in a business context.
• Excellent written and verbal communication skills.

Responsibilities

• Support digital channel enhancements across corporate web, mobile banking, and API platforms.
• Engage with fintech vendors and evaluate digital solutions for clients.
• Develop high-quality presentations, infographics, newsletters, and customer-facing content.
• Document business requirements, customer journeys, and process improvements.
• Support user testing, feedback collection, and validation of new channel features.
• Conduct research on digital banking trends, fintech developments, and market opportunities.

Skills

Analytical skills

Research skills

Communication skills

PowerPoint & Excel

Content creation / data visualization

Education

Fresh Graduate

Tools

PowerPoint

Excel

Job description

Job purpose

The role will support GTB Channels in contributing to corporate digital banking channel initiatives, developing impactful digital marketing and communication materials, and conducting market and competitor research. The role offers practical exposure to digital banking, customer experience, business analysis, and channel transformation within Corporate Banking.

Key Result Areas

• Support digital channel enhancements across corporate web, mobile banking H2H and API platforms.
• Engagement with fintech and third-party vendors and evaluating digital solutions for our clients.
• Develop high-quality presentations, communication materials, infographics, newsletters, and customer-facing content for GTB channel initiatives.
• Assist in documenting business requirements, customer journeys, and process improvement opportunities.
• Support user testing, feedback collection, and validation of new channel features and enhancements.
• Conduct research on digital banking trends, fintech developments, market opportunities, and competitor offerings.
• Support webinars, product launches, customer communications, and internal awareness campaigns.
• Contribute to other digital banking and strategic initiatives based on business requirements.

Knowledge, Skills and Experience

• Fresh Graduate
• Demonstrated interest in digital banking, fintech, customer experience, or financial services.
• Strong analytical, research, and problem-solving capabilities.
• Strong proficiency in Microsoft PowerPoint and Excel.
• Excellent written and verbal communication skills.
• Familiarity with content creation, data visualization, or digital marketing tools would be an advantage.