Senior Officer, Bancassurance OPS (Emiratised Role) Dubai - Part-time

First Abu Dhabi Bank; Abu Dhabi; Vor Ort; AED 180.000 - 280.000; Vollzeit

Zusammenfassung

First Abu Dhabi Bank in Abu Dhabi seeks a Senior Officer to process Trade Finance transactions with precision and adherence to SLAs. You will ensure compliance with international trade rules, risk controls, and internal policies while maintaining high customer satisfaction.

The role involves reviewing documentation, supporting procedures, and providing guidance across desks, with emphasis on accuracy and effective risk management in a dynamic banking environment.

Qualifikationen

• Bachelor's degree or related field.
• CITF is preferred.

Aufgaben

• Process Trade Finance transactions accurately and within SLA.
• Review trade documentation for compliance with policies and regulations.
• Respond to queries and provide technical guidance as needed.
• Update transactions in systems and support SOP improvements.
• Minimise operational risk and ensure proper controls.
• Assist supervision and cross-functional desks as required.

Kenntnisse

Trade Finance

Regulatory compliance

Customer service

Risk awareness

Microsoft Office

Ausbildung

Bachelor's degree

CITF

Tools

Core banking systems

Jobbeschreibung

Job description

Job Purpose

The Senior Officer is responsible for processing Trade Finance transactions accurately, efficiently, and within the agreed service-level timelines. The role ensures compliance with the Bank's policies, regulatory requirements, international trade rules, and risk-control standards while maintaining high levels of internal and external customer satisfaction.

Key Responsibilities

• Process transactions related to Trade Finance products accurately and within the agreed turnaround time.
• Review trade documentation and ensure transactions comply with customer instructions, internal policies, and regulatory requirements.
• Respond to customer and internal stakeholder queries and provide technical guidance when required.
• Update transactions promptly in the relevant systems and support the review and enhancement of standard operating procedures.
• Minimise operational risk by ensuring all transactions are processed accurately and in accordance with applicable controls.
• Support daily and monthly proofing, reconciliations, statistical reporting, MIS preparation, and business continuity activities.
• Assist the Supervisor and Section Head with operational delivery and support activities.
• Escalate unusual or suspicious transactions and matters requiring higher-level attention.
• Support product testing, training, technical assistance, and service requests.
• Contribute to process improvements that enhance operational efficiency, customer service, and internal controls.
• Maintain proper and secure custody of records.
• Provide support across multiple desks and functions within the department.
• Maintain compliance with domestic and international regulations, ICC rules, the Bank's Delegation of Authority Matrix, and relevant standard operating procedures.
• Demonstrate the Bank's values and ethics and contribute to a controlled, consistent, and improvement-focused working environment.

Qualifications

• Bachelor's degree in any discipline or a related field.
• Certificate in International Trade and Finance (CITF) is preferred.

Experience

• Minimum three years of hands-on experience in Trade Finance.
• Practical experience across Trade Finance products.
• Experience using core banking systems.

Knowledge and Skills

• Strong knowledge of Trade Finance products, documentation, shipping terms, local laws, legal risks, and banking procedures.
• Extensive knowledge of UCP 600, URC 522, ISBP, ISP 98, URDG 758, URR 725, Incoterms 2010, and ICC Banking Commission opinions.
• Working knowledge of SWIFT, insurance-related activities, and associated banking processes.
• Good communication, presentation, and analytical skills.
• Proficiency in Microsoft Office, including Word, Excel, macros, pivot tables, and Access.
• Strong attention to detail, operational-risk awareness, and customer-service orientation.

Performance Expectations

• Maintain zero operational losses, high-risk errors, unauthorised policy breaches, and critical audit findings.
• Achieve at least 95% adherence to agreed turnaround-time standards.
• Maintain strong internal customer satisfaction.
• Ensure timely completion of reconciliations, tracers, and other housekeeping activities.
• Contribute practical process-improvement proposals and support their implementation.
• Support departmental initiatives and cross-functional desks as required

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.