Senior Network Security Support Engineer

Fortinet; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading company in the cybersecurity sector is seeking a Technical Support Engineer in Dubai. You will be responsible for providing technical assistance to customers across the SAARC, ME, and EMEA regions, requiring strong troubleshooting skills and a background in computer networking and security. With a focus on customer satisfaction and product knowledge, this role offers the opportunity to work in a dynamic environment and advance your technical expertise in a renowned company.

Qualifications

• 4 or more years of experience in computer networking or security industry.
• Certificated FCP or FCSS required.
• Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP.

Responsibilities

• Provide technical support via phone and web-based systems.
• Thorough analysis and troubleshooting for customer issues.
• Manage technical cases and recommend corrective actions.

Skills

Troubleshooting

Problem Solving

Communication

Firewall Knowledge

Network Security

Education

Bachelor/Master's degree in Electronics/Computer Science/Software Engineering

Tools

Linux OS

Virtualization Technologies

Cloud Computing

Python

Job description

A leading company in the cybersecurity sector is seeking a Technical Support Engineer in Dubai. You will be responsible for providing technical assistance to customers across the SAARC, ME, and EMEA regions, requiring strong troubleshooting skills and a background in computer networking and security. With a focus on customer satisfaction and product knowledge, this role offers the opportunity to work in a dynamic environment and advance your technical expertise in a renowned company.