Senior Manager Technology - Retail

MAIR Group; Abu Dhabi; On-site; AED 600,000 - 900,000; Full time

Job summary

MAIR Group in Abu Dhabi seeks a Senior Manager – Retail Operations & Technology to oversee end-to-end store operations while driving digital transformation across the retail ecosystem. You will align business goals with technology platforms (POS, ERP, e-commerce) to optimize performance, customer experience, and profitability.

You will lead cross-functional teams, manage vendors, and deliver data-driven insights using Power BI, with a focus on system integrations, change management, and

Qualifications

• Bachelor’s or Master’s degree in Business, Retail Management, IT, or related field.
• 10–15+ years of experience in retail operations and/or retail technology.
• Strong experience with retail systems like Microsoft Dynamics 365 Commerce or similar platforms.
• Deep understanding of retail business processes (store ops, merchandising, supply chain).
• Proven leadership and stakeholder management skills.
• Experience in large-scale retail transformations.

Responsibilities

• Oversee daily operations of retail stores (sales, inventory, merchandising, staffing).
• Drive operational excellence and standardization across locations.
• Monitor store KPIs (sales, conversion, shrinkage, footfall).
• Lead implementation and optimization of retail systems including POS, ERP, and e-commerce platforms.
• Drive adoption of digital tools across stores and operations.
• Partner with IT teams on system enhancements, integrations, and upgrades.
• Evaluate and implement new retail technologies (AI, analytics, automation).
• Leverage Power Platform for reporting and process automation.

Skills

Retail operations

Leadership

Stakeholder management

Data analytics

Change management

Education

Bachelor’s or Master’s degree in Business/IT/Retail

Tools

Microsoft Dynamics 365 Commerce

POS / Store Commerce

Power BI

ERP systems (Dynamics 365 Finance & Operations)

Job description

The Senior Manager – Retail Operations & Technology is responsible for overseeing end-to-end retail store operations while driving digital transformation and technology enablement across the retail ecosystem by providing technical solutions, strategy in alignment with business goals. This role ensures seamless integration between business operations and technology platforms (POS, ERP, e-commerce), optimizing performance, customer experience, and profitability.

Key Responsibilities

Retail Operations Management

• Oversee daily operations of retail stores (sales, inventory, merchandising, staffing)
• Drive operational excellence and standardization across locations
• Monitor store KPIs (sales, conversion, shrinkage, footfall)
• Ensure compliance with SOPs, audits, and regulatory requirements
• Optimize store processes to improve efficiency and customer experience
• Lead implementation and optimization of retail systems including:
• POS / Store Commerce
• ERP systems like Dynamics 365 Finance and Operations
• E-commerce and omnichannel platforms
• Drive adoption of digital tools across stores and operations
• Partner with IT teams on system enhancements, integrations, and upgrades
• Evaluate and implement new retail technologies (AI, analytics, automation)
• Leverage Microsoft Power Platform for reporting and process automation

Stakeholder & Team Management

• Lead cross-functional teams
• Manage external vendors and system partners
• Train and mentor store managers and functional consultants
• Act as a bridge between business stakeholders and technical teams

Data, Analytics & Reporting

• Track and analyze key metrics using dashboards (e.g., Power BI)
• Drive data-based decision-making
• Present performance insights to senior leadership

Project & Change Management

• Lead retail transformation and system implementation projects
• Manage budgets, timelines, and risks
• Drive change management and user adoption initiatives
• Ensure smooth rollout of new processes and technologies

Required Qualifications & Experience

• Bachelor’s or Master’s degree in Business, Retail Management, IT, or related field
• 10–15+ years of experience in retail operations and/or retail technology
• Strong experience with retail systems like Microsoft Dynamics 365 Commerce or similar platforms
• Deep understanding of retail business processes (store ops, merchandising, supply chain)
• Proven leadership and stakeholder management skills
• Experience in large-scale retail transformations

Core Competencies

• Retail Store Operations
• Strategic thinking & execution
• Leadership & team management
• Business-technology alignment
• Problem-solving & decision-making
• Change management

Key Performance Indicators (KPIs)

• POS uptime – Availability of Store Commerce / POS systems
• On-time delivery (%) – % of milestones delivered as per project plan
• SLA adherence
• Requirement coverage – % of business requirements successfully implemented
• Performance improvements (POS speed, batch jobs, sync time)