Senior Manager - IT Operations & Delivery

Fly Dubai; Dubai; On-site; AED 250,000 - 380,000; Full time

Job summary

flydubai seeks a Senior IT Operations Leader to unify end-to-end IT services, ensuring high availability, security, and efficient infrastructure across the organization.

You will oversee the 24/7 NOC, modernize data centers, migrate to cloud, and conduct DR drills, backups, and governance of projects while collaborating with Cyber Security.

A strategic thinker with COBIT/ITIL experience and a proven leadership record will thrive in this role.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• Fluent in English with excellent communication skills.
• Experience & proficiency in installing, configuring, and maintaining IT systems.
• Proven experience directing and handling IT operations.
• Experience managing teams of technicians and system engineers.
• Familiar with COBIT, ITIL or ITSM frameworks.
• Experience in disaster recovery and IT monitoring tools.
• Working knowledge of ITSM tools and governance.

Responsibilities

• Provides strategic oversight of IT infrastructure systems and platforms.
• Oversees 24/7 NOC for real-time monitoring and incident response.
• Leads feasibility studies, PoC initiatives, and architectural decisions.
• Manages OPEX and CAPEX planning and technology roadmaps.
• Oversees end-to-end infrastructure initiatives including data center modernization and cloud migration.
• Governance for infrastructure projects ensuring delivery excellence and risk mitigation.
• Collaborates with Cyber Security to strengthen security posture across operations.
• Leads disaster recovery drills and ensures backups comply with recovery objectives.
• Drives optimization via audits and health assessments; develops IT ops team.

Skills

Fluent in English

Strategic thinking

Leadership & team development

Effective communication

Decision making

Business acumen

Accountability & commitment

Inspiring & developing others

Education

Bachelor's Degree in IT/CS or related field

Tools

ITSM tools

Job description

MAIN OBJECTIVE OF ROLE

To lead and manage end to end IT operations and delivery by ensuring stable secure and efficient IT services across flydubai overseeing IT infrastructure operations evaluating emerging technologies and driving the successful delivery and management of IT infrastructure and operational projects.

KEY RESPONSIBILITIES

• Provides strategic oversight of the organization s IT infrastructure systems and technology platforms ensuring high availability operational resilience and alignment with enterprise standards
• Oversees the 24 7 Network Operations Center NOC driving proactive real time monitoring event management and rapid incident response to minimize business impact
• Leads execution amp technology feasibility studies benchmarking and proof of concept PoC initiatives ensuring outcomes inform architectural decisions
• OPEX CAPEX planning and technology roadmaps
• Oversees end to end execution of infrastructure initiatives including data center modernization cloud migration network upgrades platform refreshes and core operational system deployments
• Provides senior leadership and governance for all infrastructure and operational project portfolios ensuring delivery excellence risk mitigation and strategic alignment with business priorities
• Drives close collaboration with Cyber Security Operations to strengthen amp accelerate vulnerability response and proactively enhance the security posture across operational infrastructure services
• Conducts and participates in Disaster recovery drills to meet defined Recovery Time Objectives RTO and Recovery Point Objectives RPO
• Ensures daily backup and restore operations are executed in line with compliance to preserve company data integrity and availability
• Leads periodic audits and operational health assessments driving optimization initiatives to enhance performance efficiency and reliability
• Assist in optimization the IT Asset Management and CMDB to maintain accurate visibility lifecycle control and compliance across cloud and datacenter technology platforms
• Builds mentors and develops a high performing IT operations and infrastructure support team to ensure capability growth accountability and sustained service excellence
• Acts and assures smooth Service Transition amp Knowledge transfer on all new business initiatives

QUALIFICATIONS

• Bachelor's Degree (3+ years) Degree in Information Technology, Computer Science, or related field
• Fluent in English
• Experience & proficient in installing, configuring, and maintaining IT systems and equipment
• Proven experience in directing & handling IT operations
• Experience in managing teams of technicians, system engineers and other IT staff
• Well versed in understanding and following the standards (COBIT, ITIL or ITSM)
• Experience in handling disaster recovery situation
• Proven experience in directing and handling IT Monitoring and Admin tool
• Working knowledge of ITSM tools
• 10 - 12 years experience with qualifications
• Certification in IT governance and service management frameworks such as COBIT and ITIL
• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve Resilience and Flexibility (Can do attitude)
• Inspiring & Developing Others
• Decision Making Strategic Thinking Business Acumen

ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.