Senior Manager – Digital Fraud

Bank of Palestine Global; Abu Dhabi; On-site; AED 450,000 - 850,000; Full time

Job summary

Bank of Palestine Global in Abu Dhabi is seeking an experienced Head of Digital Fraud to build and lead our digital fraud prevention and detection capability from the ground up. This leadership role designs the Bank’s fraud strategy, controls and operating model across the customer journey, digital channels and the payments ecosystem.

You will lead a cross-functional team, establish fraud monitoring, rules engines and analytics, and partner with Technology, Compliance and Risk to protect

Qualifications

• 12+ years of experience in fraud risk management in banking/financial services.
• Proven ability to build or transform fraud prevention/detection capabilities.
• Strong knowledge of digital banking, payments, identity fraud and related risks.
• Experience with fraud monitoring platforms and analytics.
• Leadership experience in start-up or transformation environments.

Responsibilities

• Design and lead fraud prevention and detection strategy across onboarding, authentication, transactions and digital channels.
• Build and govern the fraud management framework including policies, processes and controls.
• Establish risk-based monitoring using rules, analytics and transaction monitoring.
• Oversee incident management and governance with cross-functional partners.
• Develop fraud MI dashboards and reporting for senior management.
• Lead the fraud team and external vendors.

Skills

Fraud risk management

Digital fraud prevention

Fraud detection

Leadership

Stakeholder management

Analytical skills

Communication skills

Education

Professional qualifications in fraud, risk, or financial crime

Job description

We are building a new digital bank in ADGM and are looking for an experienced Head of Digital Fraud to build and lead our digital fraud prevention and detection capability from the ground up.

This is a key leadership role responsible for designing the Bank’s fraud strategy, controls and operating model across the customer journey, digital channels and payment ecosystem.

Key Responsibilities

• Develop and lead the Bank’s Digital Fraud Prevention and Detection Strategy across onboarding, authentication, transactions, payments and digital channels.
• Build the fraud management framework, including policies, governance, processes, controls, systems and operating procedures.
• Establish a risk-based fraud monitoring and detection capability using rules, behavioural analytics, transaction monitoring and emerging technologies.
• Design fraud controls across the customer lifecycle, including account opening, KYC, authentication, payments, cards, transfers and digital banking transactions.
• Develop and maintain fraud risk scenarios, detection rules, thresholds and monitoring strategies, with continuous tuning based on emerging threats and customer behaviour.
• Lead the investigation, escalation and resolution of suspected fraud cases, ensuring appropriate controls are applied while minimising customer friction.
• Establish processes for fraud prevention, detection, investigation, recovery, loss management and root-cause analysis.
• Monitor fraud trends, typologies and emerging threats and proactively enhance controls in response.
• Partner closely with Technology, Cybersecurity, Compliance, AML, Risk, Operations, Cards and Remittances to ensure an integrated approach to fraud risk.
• Establish fraud MI and dashboards, providing regular reporting on fraud exposure, trends, losses, detection effectiveness and key risk indicators to Senior Management and relevant governance forums.
• Oversee third-party fraud technology, vendors and service providers, ensuring appropriate performance, controls and governance.
• Develop the fraud operating model, team structure, capabilities and talent required to support the Bank as it scales.
• Support the Bank’s incident management and operational resilience framework for significant fraud events.
• Ensure the fraud framework remains aligned with applicable ADGM/FSRA requirements.
• Build a strong fraud-aware culture across the organisation through training, awareness and clear accountability.

What We’re Looking For

• 12+ years of experience in fraud risk management, digital fraud prevention, fraud or a related discipline within banking or financial services.
• Proven experience in building or transforming fraud prevention and detection capabilities, preferably within a digital or technology-led bank.
• Strong understanding of digital banking, payments, cards, account takeover, identity fraud, application fraud, transaction fraud and social engineering risks.
• Hands-on experience with fraud monitoring, detection platforms, rules engines, behavioural analytics and data-driven fraud prevention.
• Strong understanding of fraud operating models, investigation, case management and fraud loss prevention.
• Experience working closely with Technology, Cybersecurity, AML, Compliance, Risk and Operations.
• Strong knowledge of fraud trends and emerging threats within digital banking.
• Excellent analytical, problem-solving, communication and stakeholder management skills.
• Proven ability to lead teams and build capabilities in a start-up or transformation environment.
• Professional qualifications in fraud, risk, financial crime or related disciplines would be advantageous.