Senior Helpdesk Engineer

Career Raiser; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A staffing and recruitment company based in Dubai is seeking an experienced IT professional for a role involving Help Desk support. Candidates should have over 4 years of experience in IT, particularly in Service Desk operations and hardware configuration. The ideal candidate will possess a degree in IT-related fields such as MS IT or BTech. Responsibilities include providing support, resolving issues, and mentoring junior staff members.

Qualifications

• 4+ years of experience working in an IT role including Service Desk, Hardware deployment/configuration, and Access Administration.
• SME knowledge of PC hardware and software with an emphasis on Microsoft.

Responsibilities

• Work on the Help Desk taking ACD calls and resolving end user issues.
• Serve as a senior resource for all Support Services and Help Desk staff.
• Create documentation and training material, and mentor junior staff members.

Skills

4+ years of experience in IT role

SME knowledge of PC hardware and software

Education

MS IT / BCA / MCA / BTech IT / MTech IT

Job description

Description

Job Description

Responsibilities

• Work on the Help Desk taking ACD calls and resolving end user issues
• Serve as a senior resource for all Support Services and Help Desk staff, and serve as second level support for Blackberry, iPhone and VIP calls
• Serve as third level support for Help Desk requests and incidents with emphasis on medium to difficult issues
• Document all troubleshooting and steps within the Support Services ticketing system
• Create documentation and training material, mentor junior staff members, and serve as an escalation and knowledge point for the other staff members to come to
• Follows and create standard operating procedures around process and documentation

Required Skills

• 4+ years of experience working in IT role including Service Desk, Hardware deployment/configuration and Access Administration
• SME knowledge of PC hardware and software with an emphasis on Microsoft

Education

• MS IT / BCA / MCA / BTech IT / MTech IT - only need apply

Application Instructions

• Please send us your updated CV WORD FORMAT ONLY
• Along with your photograph.

Personal Details to Include in Your CV

• Full Name (Expand your Initials as well)
• Gender & D.O.B, Age
• Nationality
• Marital Status / Children/s
• Qualifications
• Total years experience
• Current Employer and Current Title
• Current Package
• Current Benefits
• Expected Package
• Expected Benefits
• Current Location
• Notice period
• Any Comments